Description Application Support EngineerOn-site | Austin, TX | Full-time
Robert Half is partnering with a local organization to hire an Application Support Engineer to improve the reliability of mission-critical applications. This is a hands-on, lead role focused on complex production issues, root-cause analysis, and collaboration with engineering teams.
Responsibilities:- Lead support for complex incidents across custom and third-party applications.
- Troubleshoot web, API, and data services hosted in Azure.
- Analyze logs, telemetry, and performance metrics using Azure Monitor, Application Insights, and Kusto/KQL.
- Identify recurring issues and recommend long-term reliability improvements.
- Partner with engineering and SRE teams to investigate defects and prioritize fixes.
- Own tickets from intake through resolution while meeting SLAs.
- Document solutions and mentor junior support engineers.
- Support third-party integrations, APIs, and SSO (OAuth/OIDC).
- Participate in an on-call rotation as needed.
Requirements Requirements:- 7+ years of experience in application support, DevOps, or software engineering.
- Expertise in supporting distributed applications in Azure.
- Deep troubleshooting skills with .NET and JavaScript/TypeScript applications.
- Hands-on experience with Azure services (App Service, Functions, Storage, Service Bus, SQL, Cosmos DB, etc.).
- Familiarity with OAuth/OIDC authentication flows and third-party integrations.
- Advanced SQL and experience with relational and NoSQL databases.
- Solid understanding of web application architecture, RESTful APIs, and cloud-native design patterns.
- Experience with Git workflows, CI/CD pipelines (Azure DevOps or GitHub Actions), and modern DevOps practices.
- Experience working within ITIL or similar service-management frameworks.
- Excellent communication and mentoring skills.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.
Never miss an opportunity! Create an alert based on the job you applied for.