Senior ServiceNow Technical Consultant

Hybrid in Austin, TX, US • Posted 2 hours ago • Updated 2 hours ago
Contract Independent
Contract W2
6 Months
No Travel Required
Hybrid
$60 - $65/hr
Fitment

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Job Details

Skills

  • ServiceNow
  • Technical Consultant
  • ITSM
  • Change Management
  • Service Mapping
  • CMDB
  • Employee Center
  • CSA OR Certified System Administrator
  • CIS AND ITSM
  • Implementation Specialist
  • JavaScript
  • Austin OR Texas OR TX

Summary

Title: Senior ServiceNow Technical Consultant
Location : Austin TX (Hybrid 3 days to office)
 
 
Position Overview
We are seeking a Senior ServiceNow Technical Consultant to lead a complex ITSM modernization engagement for a credit union client. This role requires deep ServiceNow expertise, strong client-facing skills, and the ability to design and implement scalable ITSMsolutions while aligning with OOTB best practices and business requirements.
 
Key Responsibilities
 
Solution Design & Architecture
  • Design Service Mapping architecture for 20+ Tier 1 applications, including SLA dashboards and service status reporting
  • Define Change Management reversion strategy to restore OOTB functionality while preserving critical customizations
  • Lead Employee Center migration strategy, including catalog restructuring and persona-based experiences
  • Design Workspace configurations for various operational teams
  • Develop Platform Analytics dashboard and reporting architecture
Implementation & Configuration
  • Configure Service Mapping, CMDB relationships, and CI discovery
  • Restore and optimize OOTB Change Management models and workflows
  • Implement Employee Center with Virtual Agent readiness
  • Configure Workspaces and modern dashboard experiences
  • Implement Problem Management and Major Incident Management processes
  • Build Platform Analytics dashboards and operational reports
Client Advisory & Enablement
  • Lead stakeholder discovery and solution workshops
  • Recommend ITSM process improvements and platform best practices
  • Guide CMDB health and data quality initiatives
  • Advise on integrations with monitoring tools such as LogicMonitor, SolarWinds, and Pingdom
  • Deliver training and knowledge transfer sessions
Documentation & Knowledge Transfer
  • Create solution design and configuration documentation
  • Document as-built configurations and operational runbooks
  • Conduct administrator and support team enablement sessions
Required Qualifications
 
ServiceNow Expertise
  • 5+ years of hands-on ServiceNow implementation experience
  • ServiceNow Certified System Administrator (CSA) – Required
  • ServiceNow Certified Implementation Specialist (CIS) in ITSM – Required
  • Strong expertise in Incident, Problem, Change, CMDB, and Service Catalog
  • Experience with Service Mapping, Employee Center, Workspaces, and Platform Analytics
Technical Skills
  • Strong understanding of ServiceNow OOTB workflows and data models
  • Experience with REST/SOAP integrations, MID Server, Flow Designer, and Glide scripting
  • Proficiency in JavaScript and CMDB CI relationship modeling
  • Experience with SLA configuration and reporting
Consulting Skills
  • Strong client-facing communication and workshop facilitation skills
  • Ability to balance OOTB capabilities with custom business needs
  • Experience leading complex multi-workstream ITSM initiatives
  • Ability to work independently and drive delivery
Preferred Qualifications
  • CIS in Discovery or Service Mapping
  • Experience with Virtual Agent, Now Assist, or AI/ML capabilities
  • Familiarity with ITOM, AIOps, and predictive intelligence
  • Experience in financial services or credit union environments
  • Exposure to monitoring integrations (LogicMonitor, SolarWinds, Pingdom)
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10506774
  • Position Id: 8975000
  • Posted 2 hours ago
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