Judge Group, Inc.
Judge Group, Inc.

Desktop/tech Support: II (Intermediate)-

Richland Hills, TX, US • Posted 30+ days ago • Updated 11 hours ago
Contract Independent
On-site
USD $22.00 - 25.00 per hour
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Job Details

Skills

  • Remote Support
  • End-user Computing
  • Computer Hardware
  • Microsoft SCCM
  • UPS
  • Issue Tracking
  • Repair
  • Printers
  • Mobile Devices
  • Wireless Communication
  • Virtual Private Network
  • Customer Service
  • Documentation
  • Management
  • Organizational Skills
  • Attention To Detail
  • ServiceNow
  • Active Directory
  • Microsoft Office
  • Computer Science
  • Information Technology
  • Laptop
  • Operating Systems
  • Technical Support
  • CompTIA
  • A+
  • Privacy
  • Marketing

Summary

Location: Richland Hills, TX
Salary: $22.00 USD Hourly - $25.00 USD Hourly
Description:
Position Overview

Our client is seeking multiple Desktop Support Technicians to support, maintain, and troubleshoot all end-user computing systems at the North Richland Hills office. This is a hands-on, fully onsite role that includes imaging, repairs, upgrades, ticket handling, and end-user assistance. The ideal candidate is experienced, detail-oriented, and capable of delivering professional customer service in a fast-paced environment.

Key Responsibilities

Technical Support
  • Support and maintain desktops, laptops, peripherals, and related hardware.
  • Image and configure laptops/desktops using SCCM (thumb-drive imaging).
  • Install, diagnose, repair, and upgrade computer components.
  • Provide timely assistance via walk-ups, phone, or ticketing system.

Troubleshooting
  • Repair laptops, desktops, monitors, printers, and mobile devices.
  • Resolve Wi-Fi and VPN connectivity issues.
  • Troubleshoot software, OS, and user-level access problems.

Customer Service & Documentation
  • Deliver professional and courteous support to end users.
  • Maintain accurate documentation, ticket updates, and status notes.
  • Communicate clearly and escalate issues when necessary.

Operational Requirements
  • Apply strong time management and organizational skills.
  • Work both independently and collaboratively.
  • Ensure high attention to detail during imaging, deployments, and repairs.

Must-Have Requirements
  • Proficiency with ServiceNow, Active Directory, and Microsoft 365.
  • Associate's or Bachelor's degree in Computer Science, IT Support, Information Technology, or a related field.
  • 3-5 years of experience supporting desktops, laptops, and operating systems or equivalent IT support experience.

Nice-to-Have
  • CompTIA A+ certification.

Interview Process
  • One interview to hire.

By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.

Contact:

This job and many more are available through The Judge Group. Please apply with us today!
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: cxjudgpa
  • Position Id: 1116791
  • Posted 30+ days ago

Company Info

About Judge Group, Inc.

The Judge Group, is a leading professional services firm specializing in talent, technology, and learning solutions. We consult, staff, train, and solve. Through our work we make people and organizations better.

Our services are successfully delivered through a network of more than 30 offices across the United States, Canada, and India. The Judge Group is proud to partner with the best and brightest companies in business today, including over 60 of the Fortune 100. We serve organizations in financial services, healthcare, life sciences, insurance, government (including aerospace and defense), manufacturing, and technology and telecommunications.

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