Service Desk Engineer / Desktop Support

Hybrid in Washington D.C., DC, US • Posted 1 day ago • Updated 15 hours ago
Contract Corp To Corp
Contract Independent
Contract W2
No Travel Required
Hybrid
Depends on Experience
Fitment

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Job Details

Skills

  • ServiceNow
  • Jira

Summary

We need following candidate:

Title: Service Desk Engineer / Help Desk Support / Desktop Support

Duration: 12+ Months

Location: Washington, DC Hybrid Role 2-3 days from Office

**** Public Trust Clearance ****

Summary:

We are looking for a Service Desk Analyst to support their client's end users in a fast-paced, enterprise environment.

Job Description:

Provide first-level support to end users via phone, email, and chat

Troubleshoot common IT issues including login problems, password resets, hardware/software issues, and basic Windows support

Create, document, and manage tickets using a ticketing system (ServiceNow)

Escalate issues that cannot be resolved remotely and partner with internal IT teams as needed

Serve as hands-on support at the site when required

Deliver strong customer service and clear communication with end users

Technologies:

Windows 10 & 11

Office 365 (Outlook, Teams, OneDrive, etc.)

Active Directory

ServiceNow

Jira

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10106483
  • Position Id: SrvcDskDC
  • Posted 1 day ago
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