CRM Lead with Oracle Service Cloud (Fusion) - San Jose, CA (Open for remote)

Role: CRM Lead with Oracle Service Cloud (Fusion)

Location: San Jose, CA. (Open for remote -Ready to work in PST time zone)

Duration: 12+ Months Contract

Required Skills

• 5+ years of experience in CRM leadership or consulting roles with Oracle Service Cloud (Fusion).
• Solid understanding of customer service operations and CRM/contact center best practices.
• Strong communication, stakeholder management, and onsite leadership skills.
• Ability to create detailed functional and technical documentation.
• Experience managing projects in cross-functional enterprise environments

Preferred Skills:

• Oracle certifications (e.g., Oracle B2B Service Certified).
• Familiarity with scripting (JavaScript, PHP) in Oracle Service Cloud.
• Experience with middleware/integration tools (e.g., MuleSoft, Oracle Integration Cloud).
• Understanding of customer experience analytics and reporting (e.g., Oracle BI, Genesys reporting).