Oracle Service Cloud (Fusion) - CRM Lead

Remote in San Jose, CA, US • Posted 2 hours ago • Updated 2 hours ago

Contract Independent

Contract Corp To Corp

Contract W2

On-site

Depends on Experience

Fitment

Dice Job Match Score™

👾 Reticulating splines...

Job Details

Skills

CRM
Oracle Service Cloud
Fusion
stakeholder management
Genesys

Summary

CRM Lead

San Jose, CA. (Open for remote -Ready to work in PST time zone)

Contract

Required Skills

5+ years of experience in CRM leadership or consulting roles with Oracle Service Cloud (Fusion).
Solid understanding of customer service operations and CRM/contact center best practices.
Strong communication, stakeholder management, and onsite leadership skills.
Ability to create detailed functional and technical documentation.
Experience managing projects in cross-functional enterprise environments

Preferred Skills:

Oracle certifications (e.g., Oracle B2B Service Certified).
Familiarity with scripting (JavaScript, PHP) in Oracle Service Cloud.
Experience with middleware/integration tools (e.g., MuleSoft, Oracle Integration Cloud).

Understanding of customer experience analytics and reporting (e.g., Oracle BI, Genesys reporting).

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91091784
Position Id: 8864897
Posted 2 hours ago

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Oracle Service Cloud (Fusion) - CRM Lead

Dice Job Match Score™

Job Details

Skills

Summary

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