We are seeking a Global Returns Analyst to support our retail channel operations team in the AR/VR industry. The ideal candidate will have experience working with enterprise-level supply chain functions and a strong background in returns management.
Responsibilities:
Processing RMAs and analyzing driving factors for returns
Partnering with service centers to resolve return-related issues
Resolving discrepancies via Jira cases with service centers
Validating returns and ensuring data accuracy
Filing disputes for all retail customers through their portals and processes
Identifying opportunities for process automation and efficiency improvements
Leveraging AI tools to streamline returns workflows and reporting
Required Qualifications:
6-8 years of experience in RMA processing and returns analysis (not just RMA focus but more system/process automation focus).
Experience using ERP systems, ideally Oracle
Background in consumer electronics retail operations
Strong analytical skills with ability to identify root causes of returns
Experience with process automation and workflow optimization
Familiarity with AI-powered productivity tools
Proficiency in Jira or similar case management systems
Retail compliance and dispute resolution
Story Behind the Need Business Group & Key Projects
Surrounding team & key projects Support our retail channel operations team in the AR/VR industry.
Typical Day-to-Day in the role See responsibilities in JD.
How will performance be measured? Meeting deadlines, executing tasks with accuracy, etc.
Candidate Requirements
Must-Have Skills 1 Experience using ERP systems, ideally Oracle
2 Background in consumer electronics retail operations
3 Strong analytical skills with ability to identify root causes of returns
4 Strong experience with process automation and workflow optimization
5 Familiarity with AI-powered productivity tools
6 Proficiency in Jira or similar case management systems
7 Retail compliance and dispute resolution
Years of overall experience required? 6-8 years of experience in RMA processing and returns analysis (not just RMA focus but more a system/process automation focus).
Degrees/certifications required? Bachelors degree within related fields similar to Supply Chain
Interview Process
How many rounds of interviews? For sure 1, maybe 2 if CWAM s manager needs to come in as tie-breaker
Types of Interviews Behavioral
Interview Duration 45 mins (15 mins will have a presentation and rest will be chatting about experience and doing a Q&A)
Time to review resumes 48 hours
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