ServiceNow WSD Developer
Location : Montvale, NJ Remote
Duration : 6+ Months
ServiceNow F&A/S2P
We are seeking an experienced ServiceNow Workplace Service Delivery (WSD) professional to design, implement, and support modern workplace solutions on the ServiceNow platform.
The ideal candidate will have strong hands on experience with WSD modules, ServiceNow platform development, and integration with Enterprise Service Management (ESM) processes to enhance employee experiences.
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Key Responsibilities
Workplace Service Delivery Implementation
Design, configure, and implement ServiceNow Workplace Service Delivery (WSD) capabilities across enterprise environments.
Configure and manage WSD modules including:
o Workplace Case Management
o Facilities Service Management
o Reservation Management (spaces, desks, rooms, parking, etc.)
o Move Management
o Route Maps & Indoor Maps
Customize forms, workflows, business rules, UI policies, client scripts, and UI actions specific to WSD use cases.
Platform Development & Customization
Perform advanced ServiceNow development using:
o Business Rules
o Script Includes
o Client Scripts
o UI Builder / Service Portal
o Flow Designer and Workflow Editor
Ensure configurations follow ServiceNow OOTB (Out of the box) best practices and minimize technical debt.
Implement workspace based experiences using Agent Workspace / Employee Center Pro.
Integrations & Data Management
Integrate WSD with other ServiceNow modules:
o ITSM
o HRSD
o Asset Management
o CMDB
Support third party integrations (e.g., building systems, badge access, IoT data, floor plan tools) using:
o REST / SOAP APIs
o IntegrationHub
Maintain data accuracy and relationships in CMDB relevant to workplace and facility assets.
Stakeholder Collaboration
Work closely with business stakeholders, facilities teams, HR, IT, and vendors to gather requirements and propose scalable solutions.
Translate business needs into functional and technical designs.
Provide demos, walkthroughs, and user training where required.
Testing, Deployment & Support
Perform unit testing, system integration testing, and UAT support.
Assist in release management, upgrade readiness, and regression testing.
Provide L2/L3 production support, including incident and problem resolution.
Troubleshoot performance issues and ensure platform stability.
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Required Skills & Qualifications
ServiceNow Skills
4+ years of overall ServiceNow platform experience
Strong hands on experience with Workplace Service Delivery (WSD)
Solid understanding of:
o ServiceNow data model
o CMDB & CSDM concepts
o Access Controls (ACLs)
o Service Catalog & Request Fulfillment
Experience with Flow Designer, IntegrationHub, and UI Builder
Technical Skills
Proficiency in:
o JavaScript (ServiceNow scripting)
o REST APIs and JSON
Experience working with Service Portal or Employee Center
Familiarity with Agile / Scrum development methodologies
Good to Have (Preferred Skills)
ServiceNow Certifications:
o Certified System Administrator (CSA) preferred
o Certified Application Developer (CAD) preferred
o WSD Implementation certification strong advantage
Experience with:
o Space management or facilities operations
o Mobile Agent or Field Service scenarios
o ServiceNow upgrades and performance analytics
Exposure to Employee Experience (EX) solutions
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Key Deliverables
Configured and optimized WSD solutions aligned with business needs
High quality technical documentation and solution designs
Stable, scalable, and upgrade safe ServiceNow implementations
Improved employee workplace experience and service efficiency
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