Production Support Engineer (TX OR NC OR AZ)

Job#: 3036025

Job Description:
Production Support Engineer (TX OR NC OR AZ)

Location: Plano, TX (Onsite)

Employment Type: Contract

Contract Duration: 10 Months

Role Overview

We are seeking an experienced Production Support Engineer to support Real Time Communications 2nd level Applications Automation Operations. The ideal candidate will have a strong background in application support for systems developed using Java and deployed on Linux. This role involves maintaining and troubleshooting automation scripts, supporting application deployments, and ensuring system performance and stability.

Key Responsibilities

• Maintain and troubleshoot applications automation developed using Java and hosted on Linux-based servers.
• Develop and maintain automation scripts using Python and PowerShell.
• Install, configure, and deploy software applications.
• Monitor system performance, troubleshoot issues, and perform performance optimization.
• Perform disaster recovery operations, patching support, and backup and recovery tasks.
• Create and maintain system documentation.
• Monitor and analyze system logs, including using Splunk dashboards.
• Collaborate with component support teams to remediate issues.
• Manage incidents using a ticketing system for entry, updates, and closure.
• Serve in an on-call rotation, with a schedule that includes 2nd shift on weekdays and 1st shift on weekends.

Required Qualifications

Experience: 5 to 8 years of experience in application support.

Technical Skills: Proficiency in Java, SQL Database, Linux, and automation scripting with Python and PowerShell. Experience with incident management, Splunk, and end-user support services is also required.

Education: A Bachelor of Science in Information Technology (BSIT) or a similar field, or equivalent experience.

Preferred Qualifications

• Linux Certifications
• Java Certification
• SQL Certification
• Python Certification
• PowerShell Certification

This employer is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Apex uses a virtual recruiter as part of the application process. Click for more details.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at or .

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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