Help Desk Technician

Our client is looking for a hands-on IT Support Specialist to provide day-to-day technical support. This role is ideal for someone who enjoys troubleshooting, working directly with users, and growing their skills across systems, networks, and infrastructure.

MSP experience PREFERRED

Compensation: $40,000 – $43,000
Location: On-site full-time for the first 3 months, then transitions to a hybrid schedule (Tampa) 
On-Call: Participation in an after-hours support rotation every few months
 

Qualifications:

• 1+ year of experience in a technical support or help desk role
• Working knowledge of:
  • Active Directory
  • Windows OS (10/11) and basic Windows Server environments
  • Microsoft Office / Microsoft 365
  • Basic networking concepts (DNS, DHCP, VPN, Wi-Fi)
• Experience troubleshooting hardware, software, and mobile devices
• Ability to manage and prioritize multiple support requests in a fast-paced environment
• Strong problem-solving skills and attention to detail
• Excellent communication skills (able to explain technical concepts to non-technical users)

What You’ll Do:

• Monitor and manage incoming Help Desk tickets, ensuring timely response, resolution, or escalation
• Provide support for hardware, software, and network-related issues across desktops and mobile devices
• Install, configure, and maintain computers, peripherals, and software
• Support user onboarding/offboarding, including account setup, permissions, and device provisioning
• Perform basic Active Directory administration (user creation, termination, password resets)
• Assist with Microsoft Office and Microsoft 365 support
• Troubleshoot networking issues (Wi-Fi, VPN, DNS, DHCP, TCP/IP)
• Support and maintain Windows operating systems (Windows 10/11) and Windows Server environments
• Assist with MFA setup and troubleshooting (e.g., Duo, SSO, account lockouts)
• Provide basic support for antivirus, spam filtering, and endpoint security
• Document issues, resolutions, and system configurations clearly and accurately
• Participate in occasional after-hours/on-call support rotation

Nice to Haves:

• Experience working in a Managed Service Provider (MSP) environment
• CompTIA A+ and/or Network+ certifications
• Exposure to MacOS or Linux environments
• Experience with MFA tools, endpoint security, or network equipment (switches, firewalls, NAS)