Systems Engineer I

Client is looking for a IT Support Engineer (Tier 2 / MSP) that will work directly with clients and internal engineering teams to support, maintain, and enhance a variety of customer IT environments. This role is primarily focused on service desk ticket resolution, providing installation, troubleshooting, and ongoing support across multiple networks.

Compensation: $43,000 - $47,000
Location: On-site full-time for the first 3 months, then transitions to a hybrid schedule (Tampa)
On-Call: Participation in an after-hours support rotation every few months

Qualifications:

• 2+ years of experience in a technical support, help desk, or systems support role
• Strong working knowledge of:
  • Windows OS and basic Windows Server environments
  • Microsoft Office / Microsoft 365
  • Networking fundamentals (DNS, DHCP, TCP/IP, Wi-Fi)
• Experience troubleshooting hardware, software, and end-user devices
• Ability to manage and prioritize multiple support requests in a fast-paced environment
• Strong problem-solving skills and attention to detail
• Excellent communication skills with the ability to explain technical concepts clearly to non-technical users
• Ability to work independently while also collaborating with a team

Day to Day:

• Manage and resolve service desk tickets of varying complexity across multiple client environments
• Provide primarily in-house support, with exposure to a wide range of systems and technologies
• Install, configure, and troubleshoot desktops, servers, and peripheral devices
• Support Windows operating systems and assist with MacOS and basic Linux environments
• Troubleshoot software, hardware, and mobile device issues
• Provide support for Microsoft Office and Microsoft 365
• Assist with network troubleshooting (TCP/IP, DNS, DHCP, Wi-Fi, SSL)
• Support and maintain network devices including switches, firewalls, NAS, and printers
• Assist with firewall configuration and troubleshooting (SonicWall, Cisco, Fortinet, WatchGuard)
• Perform basic server administration and support Windows Server environments
• Identify and remediate basic security vulnerabilities across systems and networks

Nice to Haves:

• Experience working in a Managed Service Provider (MSP) environment
• Exposure to firewall technologies (SonicWall, Cisco, Fortinet, WatchGuard)
• Familiarity with MacOS and/or Linux systems
• Technical certifications (CompTIA, Microsoft, or similar)