Field Service Consultant
• Bachelor''s degree in Engineering, Information Systems, Business, Supply Chain, or related field.
• 5+ years of Oracle Field Service consulting experience.
• Experience implementing Oracle Field Service Cloud solutions.
• Strong understanding of mobile workforce management.
• Experience in field operations and dispatch processes.
• Knowledge of service lifecycle management.
________________________________________
Preferred Qualifications
• Experience within:
o EPC
o Infrastructure Construction
o Utilities
o Energy
o Telecommunications
o Power Delivery Organizations
• Oracle Field Service Cloud Certification.
• Experience with Oracle Fusion ERP ecosystem.
• Exposure to large-scale enterprise transformation programs.
________________________________________
Oracle Skills Required
Mandatory
• Oracle Field Service Cloud (OFS)
• Routing & Scheduling
• Capacity Management
• Mobility Configuration
• Resource Management
• Work Order Management
• Dispatch Console
Preferred
• Oracle Fusion SCM
• Oracle Maintenance Cloud
• Oracle PPM
• Oracle Integration Cloud (OIC)
• Oracle ERP Cloud
________________________________________
Technical Skills
• Oracle Field Service Cloud
• Oracle Integration Cloud (OIC)
• REST APIs
• SOAP Services
• Data Migration
• Workflow Configuration
• Mobile Application Configuration
• Reporting & Analytics
________________________________________
Functional Skills
• Field Service Operations
• Workforce Scheduling
• Dispatch Optimization
• Asset Maintenance
• Crew Management
• Work Order Lifecycle
• Service Level Agreements (SLA)
• Resource Planning
• Inventory & Materials Tracking
________________________________________
Soft Skills
• Client Engagement
• Stakeholder Management
• Problem Solving
• Leadership
• Communication
• Training & Knowledge Transfer
• Process Improvement
________________________________________
MasTec-Specific Experience (Highly Preferred) Experience supporting field operations in the following sectors would be highly desirable:
• Power Transmission & Distribution
• Renewable Energy Construction
• Pipeline Infrastructure
• Telecommunications Network Deployment
• Data Center Construction
• Utility Services
• Civil Infrastructure Projects
• Water & Wastewater Operations
These business areas closely align with MasTec''s infrastructure and EPC operations, where large distributed field workforces require sophisticated scheduling, dispatch, and mobile workforce management capabilities. [mastec.com], [stag-maste....sdsol.com], [themastec.com] Experience Range 7–15+ Years Overall Experience Ideal Candidate Profile
• 7+ years in Oracle applications consulting.
• 3+ years Oracle Field Service Cloud experience.
• At least 1–2 end-to-end OFS implementations.
• Strong integration experience with Oracle Fusion ERP.
• Experience supporting large field-service or EPC organizations.
• Proven expertise in workforce optimization, scheduling, dispatching, and mobile field operations.
Roles & Responsibilities
Oracle Field Service Implementation
• Lead Oracle Field Service Cloud implementation and enhancement projects.
• Conduct business requirement workshops with stakeholders.
• Configure OFS according to operational and business requirements.
• Perform fit-gap analysis and recommend best-practice solutions.
• Support solution design, testing, deployment, and hypercare activities.
Field Workforce Management
• Configure workforce structures including:
o Field Technicians
o Contractors
o Supervisors
o Dispatchers
o Service Regions
• Configure work zones, shifts, calendars, and travel parameters.
• Optimize workforce utilization and productivity.
Scheduling & Dispatch Management
• Configure routing and scheduling rules.
• Implement automated dispatch optimization.
• Manage:
o Work Orders
o Service Appointments
o Crew Assignments
o Emergency Field Requests
• Improve field response times and SLA compliance.
EPC and Infrastructure Operations Support
• Support field operations related to:
o Utility Construction
o Power Delivery Projects
o Pipeline Construction
o Network Infrastructure Deployment
o Renewable Energy Sites
o Data Center Projects
• Enable real-time visibility into field activities.
• Improve coordination between project management and field teams.
Mobility & Field Execution
• Configure Oracle Field Service Mobility.
• Support mobile workforce capabilities including:
o Work Order Execution
o Asset Inspections
o Material Consumption
o Time Reporting
o Photo Capture
o GPS Tracking
• Ensure offline functionality for remote project sites.
Integration Responsibilities
• Integrate OFS with:
o Oracle Fusion ERP
o Oracle SCM Cloud
o Oracle Projects (PPM)
o Oracle Maintenance Cloud
o CRM Applications
• Support data synchronization between enterprise systems and field platforms.
• Assist technical teams with API and integration requirements.
Reporting & Analytics
• Develop operational dashboards and reports.
• Monitor KPIs including:
o Technician Utilization
o First-Time Fix Rate
o Schedule Compliance
o Workforce Productivity
o Travel Time
o SLA Performance
• Provide insights to operations leadership.
Testing & Support
• Develop test scenarios and test scripts.
• Support User Acceptance Testing (UAT).
• Resolve production issues and system defects.
• Train dispatchers, supervisors, and field technicians.
• Support Oracle quarterly cloud updates and regression testing.
Never miss an opportunity! Create an alert based on the job you applied for.
