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Network Operations Specialist (NOC)
The Network Operations Specialist plays a critical role in maintaining the performance, reliability, and availability of both customer-facing and core network services. As part of the Network Operations Center (NOC), this position is responsible for troubleshooting, incident response, and continuous monitoring of a complex, multi-technology telecommunications and network environment.
The ideal candidate brings hands-on experience in telecom operations, including carrier networks, fiber infrastructure, and service provider technologies.
Key Responsibilities
- Provide advanced troubleshooting and repair support for customer and core telecommunications and network services within a 24/7 NOC environment
- Collaborate cross-functionally with NOC team members, Field Operations, Network Engineering, and Infrastructure (OSP) teams to resolve complex network and telecom issues
- Support a wide range of telecom and networking technologies including Ethernet, IP, SIP, TDM, DWDM, MPLS, routing and switching, wireless, security, and Voice/UCaaS services
- Perform remote diagnostics and troubleshooting for fiber optic infrastructure, carrier circuits, and third-party telecom providers
- Coordinate and lead service restoration efforts across internal teams, customers, contractors, and external telecom service providers
- Deliver timely and professional communication to customers regarding service issues, including proactive outage notifications and status updates
- Monitor and respond to network events using Network Management Systems (NMS), ensuring rapid identification and resolution of faults
- Document all incidents, actions, and resolutions thoroughly in ticketing and knowledge management systems
- Utilize lab environments to replicate issues, validate fixes, and assess network performance
- Plan, document, and execute scheduled maintenance activities with minimal service disruption
- Provision and decommission customer services, including telecom circuits and connectivity services, as assigned
- Coordinate customer communications for planned maintenance and service-impacting events
- Perform root cause analysis (RCA) and develop detailed Reason for Outage (RFO) reports, ensuring SLA compliance and continuous improvement
- Identify opportunities to enhance operational processes, standards, and best practices
- Participate in an on-call rotation, supporting after-hours incident response and service restoration
Required Qualifications
- Experience working in a telecommunications, service provider, or carrier network environment
- Strong hands-on experience supporting telecom technologies such as MPLS, DWDM, SIP, TDM, and carrier circuits
- Proven ability to troubleshoot fiber optic networks and WAN services
- Experience working in a NOC or similar 24/7 operations environment
- Solid understanding of IP networking, routing, and switching fundamentals
- Strong communication skills with the ability to interact with customers and cross-functional teams during high-impact incidents
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.
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