Customer Trust Assurance Cybersecurity
Start: ASAP
Duration: 1 Year
Location: 100% Remote
About the Role
We are seeking a highly skilled cybersecurity professional to join our client s Customer Trust and Assurance team within a dynamic and growing cybersecurity program. In this role, you will represent the security of a modern SaaS platform by delivering accurate, engineeringinformed responses to security questionnaires, RFIs, and duediligence requests. You will work closely with internal engineers to understand how the platform is architected, validate the security design, and translate complex technical information into clear, customerready explanations.
You will articulate how the platform is built and secured to both technical and nontechnical audiences, earning trust through clarity, confidence, and technical credibility. Operating at the intersection of product security, cloud security, and customer assurance, you will help transform detailed engineering knowledge into strong customer confidence in the platform's security posture.
What You Will Be Doing
- Respond to customer RFIs, security questionnaires, and duediligence inquiries related to security, privacy, and compliance.
- Collaborate closely with internal teams to gather, validate, and align accurate technical responses.
- Interpret and translate technical security concepts into clear, customerready explanations.
- Support customer trust initiatives, including audits, certifications, and process improvements.
- Ensure timely, highquality delivery of all responses and maintain excellent communication throughout the customer lifecycle.
- Develop a deep understanding of the platform s architecture, including cloud infrastructure, application components, identity flows, and data protection mechanisms.
- Articulate security design decisions, architectural patterns, and threat mitigation strategies in a way that builds high customer confidence.
- Partner with engineering teams to ensure externally communicated security details accurately reflect system design and controls.
- Enhance and maintain technical security documentation, architectural diagrams, and reusable content for customer assurance.
- Identify opportunities to improve clarity, consistency, and technical depth across customerfacing security materials.
Qualifications
- 10 years of experience
- Healthcare experience is a must
- Must have customer assurance experience
- Experience with HIPAA and HITRUST
- 10 years of experience in cybersecurity, software engineering, cloud security, or related technical roles. Proven experience as a Security Architect, Cloud Security Engineer, Application Security Engineer, or Product/SaaS Security Engineer.
- Strong technical understanding of cloudnative architectures (AWS, Azure, or Google Cloud Platform), including compute, networking, IAM, secrets management, logging, and encryption models.
- Handson experience collaborating with engineering teams on system design, security controls implementation, and threat modeling.
- Exceptional communication skills with the ability to confidently represent complex technical concepts to customers and internal stakeholders.
- Experience responding to customer security questionnaires or RFIs and grounding responses in engineering detail.
- Familiarity with security and compliance frameworks such as HIPAA, HITRUST CSF, SOC 2, ISO 27001, or CSA STAR.
- Experience creating or maintaining architectural diagrams and technical documentation.
- Relevant certifications such as CISSP, CCSP, CISM, or cloud security certifications.
What We Are Looking For
- Responsive, accountable, self-directed, and with a great work ethic.
- Confident talking to customers about security and passionate about technical solutions.
- A strong communicator, both written and verbal.
Able to collaborate with a cross-functional team across different locations.
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