We are looking for a seasoned Oracle Fusion CDM Functional Consultant to lead the design, configuration, and implementation of Customer Data Management solutions. You will work with business stakeholders and technical teams to establish a trusted, single view of the customer across Oracle Fusion Cloud applications (CX, Order Management, Receivables, and Financials) and external systems. The role calls for hands-on expertise, client-facing leadership, and the ability to guide solution architecture and mentor junior consultants.
Experience: 10-15 years total, with at least 4-5 years in Oracle Fusion Cloud
Skill Expectation:
· Lead requirement-gathering workshops, fit-gap analysis, and solution design for Oracle Fusion CDM implementations and enhancements.
· Configure Oracle Fusion Customer Data Management, including the Trading Community Model (TCM): parties, accounts, contacts, sites, relationships, and hierarchies.
· Design and implement customer data governance, covering data quality rules, duplicate identification, matching and merge, and enrichment.
· Configure the Customer Data Hub, including data quality (cleansing, standardization, and address verification), duplicate resolution, and batch and real-time deduplication.
· Define and manage customer onboarding and data stewardship processes, including approval workflows and data validation.
· Plan and execute data migration using FBDI, File-Based Data Import, and REST/SOAP services, including mapping, cleansing, and reconciliation.
· Design integrations between Fusion CDM and upstream and downstream systems (CRM, ERP, SCM, legacy applications) using Oracle Integration Cloud (OIC), web services, and event-driven patterns.
· Configure customer account structures and their downstream impact on Order-to-Cash, Receivables.
· Set up and manage security and access: roles, privileges, and data security policies for customer data.
· Prepare functional design documents (FDD), configuration workbooks, test scripts, and training material.
· Support SIT, UAT, cutover, go-live, and hypercare, and resolve functional issues.
· Manage quarterly Oracle Cloud release updates: impact analysis, regression testing, and adoption of new features.
· Work in global delivery model working with extended offshore team. Mentor junior consultants at offshore and contribute to best practices, accelerators, and reusable assets.
