Technical Onboarding Lead

Remote • Posted 3 hours ago • Updated 3 hours ago
Full Time
Remote
To define
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Job Details

Skills

  • Onboarding
  • Customer Satisfaction
  • Continuous Improvement
  • Root Cause Analysis
  • Pivotal
  • Bridging
  • Accountability
  • VDI
  • SSO
  • Network
  • Salesforce.com
  • Microsoft Azure
  • Data Flow
  • Product Support
  • Customer Relationship Management (CRM)

Summary

HCL Technologies Limited

Job Summary

The Senior Support Lead plays a critical role in enhancing customer satisfaction by executing continuous improvement activities, conducting root cause analysis, and providing expert technical assistance to resolve complex customer issues. This position is pivotal in bridging the gap between customer needs and product enhancements, ensuring that support processes align with organizational goals.
Key Responsibilities

A senior resource accountable for end-to-end technical activation, including:
* Connectivity (VDI, SSO, network readiness).
* System access across CXone, Salesforce, and Azure environments.
* Integration validation (CTI, APIs, data flows).
* Identification and resolution of cross-system dependencies.
* Ownership of technical readiness sign-off prior to go-live.


Skill Requirements

* Connectivity (VDI, SSO, network readiness).
* System access across CXone, Salesforce, and Azure environments.
* Integration validation (CTI, APIs, data flows).
* Identification and resolution of cross-system dependencies.
* Ownership of technical readiness sign-off prior to go-live.


Other Requirements

1. Itil Foundation Certification Is Preferred But Not Mandatory.
2. Certifications Related To Product Support And Customer Service Management Are Optional But Valuable.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: hcl001APP
  • Position Id: 93783-44081593
  • Posted 3 hours ago

Company Info

About HCL America Inc.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending March 2025 totaled $13.8 billion.

We have been recognized as a Global Top Employer by the Top Employers Institute for the second time in a row for outstanding HR policies and best practices worldwide. We have also been certified as a Top Employer in 26 countries across three regions, Asia Pacific, Europe & Africa and North America. Out of the 26 countries, HCLTech is ranked number one in 15 countries.

These accolades re-affirm our commitment to our people by helping them maximize their potential and building an inclusive and progressive workplace that help our employees find their spark. 

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