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Desktop Support

Concord, NC, US • Posted 5 hours ago • Updated 5 hours ago

Full Time

No Travel Required

On-site

$60,000 - $70,000/yr

TATA Consultancy Services Limited

Fitment

Dice Job Match Score™

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Job Details

Skills

Mobile Device Management
OS X
Microsoft SCCM
User Experience
Virtual Private Network
Software Configuration
Laptop
IOS Development
Computer Hardware
Microsoft Windows
Remote Support
Remote Desktop

Summary

Must Have Technical/Functional Skills

Desktop support, L2 Windows support, Mac OS support, Windows 10/11, Apple iOS Support,

Roles & Responsibilities

· Provide remote desktop level L2 troubleshooting of end user issues by taking remote control of

Laptop/Desktop/VDI

· Solving technical issues related to Windows 10/11, iOS and Mac operating systems and standard software components

like MS Office/VPN/Anti-VirSkype etc.

· Provide support in enrolling the iOS devices in MDM (JAMF) and investigate the incidents and Tasks

· Deployment of device drivers and windows patch updates

· Troubleshoot laptop/desktop performance, group policy, Encryption and failed Software configuration of end user devices

· Manage the Security compliance health status of end user workstations

· Monitor security patching status and remedy deficiencies proactively

· Diagnoses, troubleshoot, resolve and escalate supported software, hardware and peripheral Incident calls assigned from

Service Desk team

· Adjust configuration options as required to resolve defects identified while performing corrective action on a device

· Investigate desktop level incidents and identify root causes to be able to provide solutions.

· Deployment, Monitoring, Reporting of Device Drivers including BIOS & utilities

· Support Windows 11 Feature upgrade using modern management techniques - SCCM/Auto Pilot

· L2 Workstations operational support

· Monitor and report on User experience.

Report on Workstation image deployments and patch compliance metrics

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91172467
Position Id: 9044725
Posted 5 hours ago

Company Info

About TATA Consultancy Services Limited

Tata Consultancy Services (TCS) is the technology partner of choice for industry leading organizations worldwide. Since its inception in 1968, TCS has upheld the highest standards of innovation, engineering excellence, and customer service.

It has set an aspiration to become the world's largest AI-led technology services company and is enabling its clients to transform themselves across the full AI stack, from infrastructure to intelligence. Rooted in the heritage of the Tata Group, TCS is focused on creating long term value for its clients, its investors, its employees, and the community at large.

With a highly skilled workforce spread across 55 countries and 202 service delivery centers across the world, the company has been recognized as a top employer in six continents. With the ability to rapidly apply and scale new technologies, the company has built long term partnerships with its clients – helping them emerge as perpetually adaptive enterprises.

Many of these relationships have endured into decades and navigated every technology cycle, from mainframes in the 1970s to artificial intelligence today.

TCS sponsors 14 of the world’s most prestigious marathons and endurance events, including the TCS New York City Marathon, TCS London Marathon and TCS Sydney Marathon with a focus on promoting health, sustainability, and community empowerment.

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Contact the job poster

Dinesh Kumar

Recruiter @ TATA Consultancy Services Limited

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