Desktop and Mobility Support

Indianapolis, IN, US • Posted 18 hours ago • Updated 18 hours ago
Full Time
No Travel Required
On-site
$60,000 - $70,000/yr
Fitment

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Job Details

Skills

  • Computer Hardware
  • Laptop
  • Remote Support
  • Service Desk
  • User Experience
  • Remote Desktop
  • Mobile Device Management
  • Microsoft Windows
  • Virtual Private Network
  • ServiceNow
  • OS X
  • IOS Development
  • Software Configuration

Summary

Job Description
Must Have Technical/Functional Skills
 Desktop support, L2 Windows support, Mac OS support, Windows 10/11, Apple iOS Support,
Roles & Responsibilities
• Provide remote desktop level L2 troubleshooting of end user issues by taking remote control of 
Laptop/Desktop/VDI
• Solving technical issues related to Windows 10/11, iOS and Mac operating systems and standard software components 
like MS Office/VPN/Anti-VirSkype etc.
• Provide support in enrolling the iOS devices in MDM (JAMF) and investigate the incidents and Tasks
• Deployment of device drivers and windows patch updates
• Troubleshoot laptop/desktop performance, group policy, Encryption and failed Software configuration of end user devices
• Manage the Security compliance health status of end user workstations
• Working knowledge of enterprise Ticketing tool like ServiceNow
• Diagnoses, troubleshoot, resolve and escalate supported software, hardware and peripheral Incident calls assigned from 
Service Desk team
• Adjust configuration options as required to resolve defects identified while performing corrective action on a device
• Investigate desktop level incidents and identify root causes to be able to provide solutions.
• Deployment, Monitoring, Reporting of Device Drivers including BIOS & utilities
• Support Windows 11 Feature upgrade using modern management techniques - Intune/Auto Pilot
• L2 Workstations operational support
• Monitor and report on User experience.
• Report on Workstation image deployments and patch compliance metrics
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91172467
  • Position Id: 9038262
  • Posted 18 hours ago
Contact the job poster
DK

Dinesh Kumar

Recruiter @ TATA Consultancy Services Limited
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