Senior AI Product Manager

Job#: 3025988

Job Description:

Pay Range: $80-88 per hour

Position Description:

We are seeking a Product Manager to lead the vision, strategy, and execution of a next-generation Data Attribution & Intent Platform that powers multiple virtual agents across chat, SMS, and voice channels. This platform will orchestrate customer intent detection, manage guardrails to prevent hallucinations, ensure compliant responses, and generate actionable performance insights through leading and lagging indicators. You will own the product lifecycle-from discovery to delivery-ensuring our AI-driven experiences are reliable, measurable, and continuously improving. This role sits at the intersection of AI safety, customer experience, analytics, and automation. You will shape how intelligent systems responsibly interact with customers at scale-ensuring trust, measurable outcomes, and continuous optimization. If you're passionate about building AI products that are intelligent, safe, measurable, and business-impacting, we'd love to talk.

Skills Required:

• Agile Software Development
• Analytical, Analytical skills
• Artificial Intelligence & Expert Systems
• Business Strategy

Key Responsibilities

• Product Strategy & Vision Define and execute the roadmap for an enterprise-grade Intent & Attribution Platform supporting multi-channel (chat, SMS, voice) virtual agents. Establish a scalable architecture that integrates with conversational AI systems, CRM platforms, knowledge bases, analytics tools, and contact center systems.
• Intent Detection & Orchestration Lead the development of intent classification frameworks across customer touchpoints.
• Hallucination Prevention & Guardrails Define response validation pipelines that include: Knowledge grounding and citation requirements. Policy enforcement checks. Confidence scoring and escalation thresholds. Real-time risk detection.
• Data Attribution & Metrics Framework Design and implement attribution models that measure: Leading indicators: intent recognition accuracy, containment prediction, response confidence, latency, user sentiment. Lagging indicators: deflection rate, call reduction, resolution rate, CSAT, repeat contact rate.
• Conversation Evaluation & Quality Framework Define automated and human-in-the-loop quality scoring models.
• Cross-Functional Leadership Collaborate with Engineering, Data Science, UX, Compliance, Contact Center Operations, and Customer Success.

Experience Required:

10+ years of Product Management experience (AI/ML, conversational AI, or analytics platforms preferred).

Experience Preferred:

Strong understanding of: Intent modeling & NLP systems LLM guardrails and hallucination mitigation techniques

• Attribution modeling & performance analytics Conversational platforms (chat, SMS, voice IVR) Experience with enterprise SaaS platforms and API-driven architectures.
• Proven ability to define metrics frameworks and performance dashboards.
• Strong analytical mindset and ability to work with data scientists and engineers.

Education Required:

Bachelor's Degree

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.