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Desktop Technician II - # 26-14958

Zanesville, OH, US • Posted 1 day ago • Updated 1 day ago

Contract W2

6 Months

On-site

$25 - $27.5/hr

Fitment

Dice Job Match Score™

⭐ Evaluating experience...

Job Details

Skills

DESKTOP
DESK TOP
DESK-TOP
TROUBLESHOOT
SERVICE NOW

Summary

Duration: 06 months Contract

Job Description:

We are seeking a Desktop Support Technician to provide hardware and desktop support services for end users. The successful candidate will be responsible for installing, configuring, troubleshooting, and maintaining PC hardware and peripherals while ensuring compliance with company security, safety, and software licensing standards.
This role also involves managing support tickets, performing data migrations, coordinating hardware repairs, and maintaining IT asset inventory.

Responsibilities:

Desktop & Hardware Support
Install, configure, maintain, and troubleshoot desktop computers, laptops, and peripheral devices.
Diagnose and resolve hardware-related issues following established support procedures.
Perform hardware upgrades and component replacements as required.
Support workstation setup, deployment, and relocation activities.
Ticket Management & User Support
Monitor and manage support requests through the ServiceNow ticketing system.
Respond to incidents and service requests within defined SLA timelines.
Document troubleshooting steps, resolutions, and updates in ServiceNow.
Provide timely and professional technical support to end users.
Data Migration & Device Deployment
Contact end users to gather data migration requirements.
Perform backup, transfer, and restoration of user data during device refreshes and upgrades.
Configure and deploy new desktop and laptop systems.
Vendor Coordination
Coordinate with hardware vendors for warranty repairs and equipment replacement.
Track repair status and ensure timely resolution of hardware issues.
Inventory & Asset Management
Maintain accurate inventory records of IT assets, including desktops, laptops, monitors, and peripherals.
Track asset allocation, returns, repairs, and stock levels.
Conduct periodic inventory audits and ensure proper asset tagging.
Security & Compliance
Adhere to company security policies, safety standards, and software licensing requirements.
Ensure devices are configured according to organizational security guidelines.
Support compliance initiatives related to endpoint management and asset control.
Team Collaboration
Provide guidance and support to desktop support teams on hardware-related issues.
Assist with special projects, conference room setups, and other IT support activities as needed.
Collaborate with internal teams to ensure efficient resolution of technical issues.

Experience:

ServiceNow ticketing and incident management.
Strong PC hardware troubleshooting and repair skills.
Windows desktop/laptop installation and configuration.
Data migration and device deployment experience.
Inventory and IT asset management.
Knowledge of printers, monitors, docking stations, and other peripherals.
Basic networking and connectivity troubleshooting.

Skillset:

CompTIA A+ certification preferred (or equivalent technical experience).
Minimum 2 years of experience in desktop support, PC hardware configuration, troubleshooting, or a related IT support role.
Experience with ServiceNow and IT asset management processes preferred.
Top 3 Skills Required
ServiceNow Ticket Management
PC Hardware & Desktop Troubleshooting
Inventory / IT Asset Management

Education:

Associate degree, technical diploma, or equivalent experience in Information Technology or a related field.

Additional Qualifications:

Licenses: Not required
Certifications: Not required
Shift Hours: 8:00AM -5:00 PM AST

About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit .

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

AI Statement: By applying, you acknowledge that AI-assisted tools may be used during hiring.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: usts
Position Id: 26-14958
Posted 1 day ago

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