Role Summary
Seeking an experienced PEGA Lead System Architect to design and deliver scalable Fraud & Dispute
Management solutions for cards and payments platforms. The role involves building enterprise workflows
for fraud investigations, card disputes, chargebacks, claims processing, servicing, and payment
exception handling within a high-volume transactional ecosystem.
Key Responsibilities
Design and develop PEGA-based Fraud & Dispute workflows and case management solutions.
Build dispute lifecycle processing for fraud claims, chargebacks, merchant disputes, recoveries,
and cardholder servicing.
Develop PEGA components including Flows, Data Pages, Activities, Decision Rules, SLA
management, and UI Portals.
Lead API integrations with enterprise payment, fraud, and customer servicing platforms.
Implement real-time and asynchronous integrations using REST/SOAP APIs, Queue Processors,
Kafka, and event-driven services.
Drive PEGA architecture, guardrail compliance, performance tuning, and production support.
Support CI/CD pipelines, cloud migration, and automated deployment strategies.
Collaborate with Product Owners, Fraud Operations, Risk, Compliance, and Engineering teams in
Agile environments.
Mentor developers and provide technical leadership.
Required Skills
PEGA PRPC 7.x/8.x, Pega Infinity
PEGA Case Management & Enterprise Class Structure
DX API, Constellation, Cosmos UI
REST/SOAP APIs, JSON/XML integrations
Queue Processors, Job Schedulers, Agents
Java/J2EE, SQL, Oracle/SQL Server
Jenkins, Git, JIRA, Deployment Manager
Tracer, Clipboard, PAL, PDC
Agile/Scrum methodology
API Integration Experience (Required)
Hands-on experience integrating PEGA with enterprise platforms such as:
Card authorization and payment processing systems
Fraud detection/risk scoring engines
Merchant dispute and chargeback platforms
Customer profile and account servicing APIs
Case/document management systems
Payment networks (Visa, Mastercard, Amex network integrations)
Notification services (Email/SMS)
File-based interfaces and batch processing systems
Preferred
CLSA preferred / CSSA mandatory
Experience in Cards & Payments industry
Exposure to Fraud Operations, Disputes, Chargebacks, Claims, or Risk platforms
Knowledge of PCI-compliant and secure API integrations
Experience with cloud-native and microservices-based architectures
Certifications
PEGA CLSA / CSSA / CSA
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