ServiceNow UI Builder Telecom Domain

Job Title

ServiceNow UI Builder Telecom Domain

Location

Onsite

Role Summary

We are seeking a skilled ServiceNow UI Builder to design and develop intuitive, responsive, and domain-separated user experiences for telecom clients using ServiceNow s Next Experience UI Framework. The candidate will work closely with business analysts, architects, and developers to build and customize Workspaces and Portals that align with telecom workflows and customer service operations.

Key Responsibilities

• Design and implement custom UI pages using ServiceNow UI Builder and App Engine Studio.
• Collaborate with telecom business stakeholders to translate requirements into engaging user interfaces.
• Build reusable components and templates for Workspaces and Portals.
• Configure record page layouts, widgets, and dynamic user criteria-based views.
• Ensure seamless integration with telecom modules like TMT, CSM, ITSM, and FSM.
• Maintain domain separation and multi-tenancy configurations for telecom clients.
• Participate in agile ceremonies and contribute to sprint planning and demos.
• Troubleshoot UI issues and optimize performance across devices.

Required Skills & Experience

• 5+ years of experience in ServiceNow development, with 2+ years in UI Builder.
• Strong understanding of ServiceNow s Next Experience UI Framework (Seismic).
• Experience with telecom-specific ServiceNow modules (TMT, FSM, CSM).
• Proficiency in HTML, CSS, JavaScript, AngularJS, and Glide APIs.
• Familiarity with App Engine Studio, Flow Designer, and Integration Hub.
• Experience in domain-separated environments and scoped applications.
• Experience with shopping portal in ServiceNow experience
• Strong communication and stakeholder engagement skills.

Preferred Qualifications

• Experience working with telecom service providers or network equipment vendors.
• Exposure to AI/ML integrations within ServiceNow (GenAI, Predictive Analytics).
• Knowledge of SDLC, Agile/Scrum methodologies, and CI/CD pipelines.
• Strong experience with ServiceNow development
• Hands-on expertise in UI Builder and Now Experience Framework
• Design and develop responsive interfaces using ServiceNow UI Builder and Now Experience components
• Good knowledge of ITSM processes and ServiceNow ITSM applications
• Experience with JavaScript, Glide APIs, Flow Designer and integrations
• Build and maintain workflows, flows, catalog items, record producers, and business rules