Desktop Support Level 3

About the Role The Desktop System Administrator will support end users, manage IT assets, and help maintain a reliable, secure desktop environment. This role is ideal for someone who enjoys troubleshooting, providing hands-on support, and keeping IT operations running smoothly. What You ll Do Provide desktop support for hardware, software, and network connectivity. Install, configure, and troubleshoot desktops, laptops, and printers. Manage IT assets, including inventory tracking, allocation,

Bachelors/associate degree in computer science/IT/Information systems educational background/equivalent industry experienceOpen to entry level computer science graduates01-year experience with IT setup, desktop setupsAdept with computer installations, operating systems, Windows 10, hardware support and maintenanceProvide technical support to end users

Job Description: Role: ITIL Incident Management/IT Ops Analyst Location: Irvine, CA(Onsite) Problem Management ExecutionOwn the end-to-end Problem Management lifecycle in alignment with ITIL practicesPerform Root Cause Analysis (RCA) using structured methodologies (5 Whys, Fishbone, etc.)Identify and track Known Errors and maintain the Known Error Database (KEDB)Drive permanent fixes in collaboration with L2/L3 infrastructure and application teamsIncident & Major Incident Support Support Major

Position: ITIL Incident Manager / IT Ops AnalystLocation: Irvine, CA 5 days onsite Job Description: Problem Management Execution Own the end-to-end Problem Management lifecycle in alignment with ITIL practicesPerform Root Cause Analysis (RCA) using structured methodologies (5 Whys, Fishbone, etc.)Identify and track Known Errors and maintain the Known Error Database (KEDB)Drive permanent fixes in collaboration with L2/L3 infrastructure and application teamsIncident & Major Incident Support Suppor