IT Infrastructure Manager

Description

We are looking for an IT Infrastructure Manager to lead and support a modern enterprise technology environment in Greater Cleveland, Ohio. This role oversees core Microsoft platforms across cloud and on-premises systems while helping maintain secure, reliable, and well-documented infrastructure operations. The ideal candidate brings strong engineering depth, sound judgment in regulated settings, and the ability to resolve complex technical issues while delivering infrastructure improvements.

Responsibilities:

Manage and optimize enterprise infrastructure spanning Microsoft 365, Azure, Windows Server, and Windows 10/11 environments.

Administer identity and access platforms including Entra ID, Active Directory, and hybrid authentication services across cloud and on-premises systems.

Oversee endpoint management and security tooling such as Intune and Microsoft Defender to support device compliance and threat protection.

Maintain core infrastructure services, including Group Policy and network-related services such as DNS and DHCP, to ensure stable daily operations.

Lead troubleshooting efforts for escalated infrastructure incidents, identify root causes, and implement durable technical solutions.

Plan and deliver infrastructure projects, coordinating upgrades, configuration changes, and platform enhancements with minimal operational disruption.

Create and maintain clear technical documentation for systems architecture, administrative procedures, and support processes.

Support secure operations within regulated or security-conscious environments by aligning infrastructure practices with compliance expectations.

Contribute to change management activities and infrastructure governance to promote controlled, reliable system updates.

Requirements

5+ years of experience in enterprise infrastructure, systems engineering, or a closely related IT role.
Strong hands-on expertise with Microsoft 365, Azure, Windows Server, and Windows 10/11 administration.
Proven experience managing Entra ID or Active Directory in hybrid cloud and on-premises environments.
Background supporting endpoint management and security platforms, including Intune and Microsoft Defender.
Working knowledge of core infrastructure services such as Group Policy, DNS, and DHCP.
Demonstrated ability to troubleshoot complex technical issues, complete infrastructure projects, and produce accurate documentation.
Familiarity with regulated, security-focused, or compliance-driven technology environments.
Preferred: experience with government cloud platforms, Hyper-V, Fortinet technologies, networking concepts, or relevant security certifications.

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