Description Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.
Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?
- Entity: Corporate
- Department: Enterprise Technology Architecture and Strategy
- Location: Hybrid based out of 3535 Market Street. Philadelphia, PA
- Hours: 8hr Days
Summary:
Senior Director - Cloud Infrastructure Services builds, operates, and continuously optimizes Penn Medicine's enterprise cloud platforms and services. Working closely with the Enterprise Architecture team, this role translates approved cloud strategy, standards, and reference architectures into scalable, secure, and cost-optimized platforms across clinical, research, academic, and administrative domains. The Senior Director leads cloud platform engineering, operations and reliability, vendor and commercial management, FinOps, NIST-aligned security and compliance, and migration and modernization, and owns strategic cloud vendor relationships. The role partners with Information Security, Finance and Procurement, Application teams, and Clinical and Research IT leadership to ensure cloud platforms meet operational, financial, and compliance requirements.
Responsibilities: - Owns enterprise cloud service delivery, accountable for the availability, performance, reliability, and security of Penn Medicine's cloud platforms and infrastructure services across clinical, research, academic, and administrative domains, and establishes the SLAs, SLOs, and operational performance metrics that meet organizational requirements.
- Translates enterprise cloud architecture standards, reference architectures, and governance frameworks defined by the Enterprise Architecture team into operational cloud platforms, engineering implementations, and service delivery processes, ensuring execution fidelity to approved architectural direction.
- Leads enterprise cloud vendor strategy and commercial management, including provider capability assessment, negotiation of enterprise agreements and volume discounts, academic and research pricing programs, and governance of provider relationships to secure optimal terms and service commitments.
- Owns FinOps and cloud cost optimization strategy and execution, including cost modeling, demand forecasting, resource utilization optimization, chargeback and showback models, and financial reporting on cloud spend to Finance, leadership, and governance bodies, driving measurable cost reduction and avoidance aligned to organizational financial targets.
- Ensures Penn Medicine's cloud infrastructure and platform services maintain a NIST-aligned security and compliance posture, including NIST Cybersecurity Framework controls, HIPAA-compliant cloud configurations, security baselines, identity and access management standards, and audit-ready evidence documentation, in partnership with Information Security to align with enterprise security architecture requirements.
- Leads the enterprise cloud application migration and modernization program, prioritizing opportunities, applying standard migration approaches (rehost, replatform, refactor), coordinating with application owners and clinical IT teams, and delivering against agreed timelines and business objectives.
- Manages cloud platform capacity planning and demand alignment, forecasting compute, storage, and networking requirements across clinical, research, AI, and enterprise workloads so capacity is available, cost-efficient, and responsive to organizational demand cycles.
- Drives platform automation, infrastructure-as-code, and cloud operational maturity, reducing manual effort and increasing platform consistency, repeatability, and deployment velocity across the cloud environment.
- Ensures integration of cloud infrastructure services with enterprise IT ecosystems, including ITSM, CMDB, monitoring and observability platforms, identity services, and networking infrastructure, and keeps cloud platforms operationally coherent with on-premises and hybrid infrastructure.
- Partners with the Enterprise Architecture team to align architectural strategy with operational execution, participating in architecture review boards and governance forums as the operational and engineering voice, and translating architectural decisions into platform roadmaps and delivery plans.
- Defines and transparently reports cloud infrastructure operational metrics, including platform availability, incident response performance, cost optimization outcomes, migration velocity, compliance posture, and service delivery quality, to IT leadership, Finance, and executive stakeholders.
- Monitors emerging cloud platform capabilities, provider roadmaps, and industry best practices, evaluates their operational and financial implications for Penn Medicine's cloud strategy, and recommends platform investments, migrations, and service model evolutions to leadership.
Education or Equivalent Experience:- Bachelor of Arts or Science Computer Science, Computer Engineering, Information Systems, or related field (Required)
- And 15+ years Information Technology experience, with demonstrated depth in cloud platform engineering, cloud operations, and enterprise infrastructure management in large-scale, complex organizational environments (Required)
- 5+ years Leading cloud infrastructure, cloud operations, or cloud platform engineering programs in enterprise or regulated environments, with demonstrated outcomes in service delivery, cost optimization, and compliance (Required)
- 5+ years Direct people management experience, including leading cloud engineering, platform operations, or senior technical teams (Required)
We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.
Live Your Life's Work
We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.
