Deskside Support Technician - USA and Canada locations

Pittsburgh, PA, US • Posted 19 hours ago • Updated 19 hours ago
Full Time
75% Travel Required
Able to Sponsor
On-site
Depends on Experience
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Data Link Layer
  • Printers
  • Warehouse
  • Communication
  • Computer Networking
  • Documentation
  • Laptop
  • Mobile Devices
  • Organizational Skills
  • Technical Support
  • Testing

Summary

Deskside Support Technician - USA and Canada locations

Introduction:

The Deskside Support Technician will be responsible for providing L2 Deskside support, Warehouse Support, printer installation and configuration, handheld/mobile device support, and deployment assistance. This role will require a high level of travel flexibility and the ability to work both onsite and remotely.

Responsibilities:

  • Provide L2-level technical support for desktops and laptops
  • Install, configure, and test printers
  • Support handheld and mobile devices
  • Handle IT assets in warehouse environments
  • Document and organize support activities
  • Communicate effectively with team members and customers
  • Independently troubleshoot technical issues at customer locations
  • Travel extensively across the US and Canada

Requirements:

Required Skills:

  • L2-level technical support experience
  • Experience with desktop/laptop deployment and troubleshooting
  • Experience with printer installation, configuration, and testing
  • Experience supporting handheld/mobile devices
  • Strong understanding of basic networking and device connectivity
  • Warehouse/IT asset handling experience
  • Strong documentation and organizational skills
  • Excellent verbal and written communication skills
  • Ability to work independently at customer locations
  • Willingness to travel extensively across the US and Canada
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91112433
  • Position Id: 9098682
  • Posted 19 hours ago
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