Adult System of Care Program Administrator

Adult System of Care Program Administrator

Job No: 543267
Work Type: Full-time
Location: PHOENIX
Categories: Communication/Community Relations, Research, Social Work/Human Services, Program Management, Misc/Other/Not Applicable, Management/Supervisor

AHCCCS

Arizona Health Care Cost Containment System
Accountability, Community, Innovation, Leadership, Passion, Quality, Respect, Courage, Teamwork

The Arizona Health Care Cost Containment System (AHCCCS), Arizona's Medicaid agency, is driven by its mission to deliver comprehensive, cost-effective health care to Arizonans in need. AHCCCS is a nationally acclaimed model among Medicaid programs and a recipient of multiple awards for excellence in workplace effectiveness and flexibility.

AHCCCS employees are passionate about their work, committed to high performance, and dedicated to serving the citizens of Arizona. Among government agencies, AHCCCS is recognized for high employee engagement and satisfaction, supportive leadership, and flexible work environments, including remote work opportunities. With career paths for seasoned professionals in a variety of fields, entry-level positions, and internship opportunities, AHCCCS offers meaningful career opportunities in a competitive industry.

Come join our dynamic and dedicated team.

ASOC Administrator

Division of Behavioral Health & Housing (DBHH)

Job Location:

Address: Division of Behavioral Health & Housing
150 N. 18th Ave., Phoenix, Az 85007

Posting Details:

Must Reside in Arizona.

Salary: Up to $95,700

Grade: 25

FLSA Status: Exempt

Closing Date: Open Until Filled

This position may offer the ability to work remotely, within Arizona, based upon the agency's business needs and continual meeting of expected performance measures. However, you will be required to attend meetings when necessary.

Job Summary:

The Division of Behavioral Health & Housing (DBHH) is looking for a highly motivated individual to join our team as an ASOC Administrator. The ASOC Administrator provides strategic leadership and oversight for the Adult System of Care Unit, ensuring compliance with federal, state, and contractual requirements while advancing AHCCCS behavioral health priorities. The role leads complex initiatives, oversees contracted health plans, drives policy and system improvements, and uses data analysis to improve performance, quality, and outcomes.

As a key DBHH leadership team member, the ASOC Administrator supervises staff, promotes continuous improvement, and collaborates with internal and external stakeholders to support an integrated, member-centered behavioral health system. Success in the role requires strong leadership, project management, analytical, and relationship-building skills, along with the ability to manage sensitive information with professionalism and discretion.

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State's Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Major duties and responsibilities include, but are not limited to:
Complete critical analyses of regulatory requirements, compliance, contract and other deliverables, systemic issues, and programs within the Adult's System of Care, including implementing system changes and improvements, and monitoring changes to ensure achievement of desired outcomes, including monitoring programmatic and contract functions for the adult systems of care, including transitions from crisis services, COE/COT and justice system transition coordination.
Lead initiatives and provide technical assistance and interface with health plans and providers to increase specific treatment, training programs, and system enhancements for Adult's System of Care.
Lead policy and programmatic development efforts related to new treatment modalities, contract and policy compliance, community-based supports, and other initiatives, as appropriate.
Represent AHCCCS at meetings and in written communication with internal and external stakeholders, and participate in initiatives and projects related to Medicaid managed care, including rules teams, fraud prevention, contract development, etc.
Lead staff to achieve outlined goals and completion of quality work products. Support implementation/maintenance of AMS principles and activities within the Unit. Provide coaching, 1:1s, and actively problem solve with staff as needed.
Collect, review, and analyze data to prepare required legislative reports.

Knowledge, Skills & Abilities (KSAs):

Knowledge of:
Delivery of behavioral health services and programs in Adult and Children's System of Care
Arizona Public Behavioral Health system, including AHCCCS/Administrative rules, policies, and contract requirements
Person-centered planning
Integrated care delivery models
Principles and practices or program planning; assessment skills; Child Family Team (CFT) and Adult Recovery Team (ART) models, and mechanisms of managed (prepaid) health care systems; preventative health practices
Project management methodology
Techniques to select a particular approach to analyze, develop or implement policy
Managed care principles and delivery systems
Acute, behavioral health and long-term care management principles and operations
Systems and business management principles including administration, support and financial structures and strategic planning

Skill in:
Consensus building
Conflict resolution
Project management
Problem solving
Technical writing
Effective public speaking
Technology-based work, including Microsoft and Google platforms as well as maintaining a virtual office and workflow
Objective/analytical review and evaluation of program activities
Rule/policy analysis and interpretation
Data analysis, interpretation and report writing

Ability to:
Analyze problems and develop effective plans for corrective action
Provide effective guidance and technical assistance regarding Medicaid managed care issues and the administration of AHCCCS programs
Effectively lead and/or facilitate a team of professionals from within and/or outside the agency
Produce effective written communication
Multi-task in a fast-paced environment
Produce work products with limited supervision
Prioritize multiple highly visible tasks
Lead and engage a team of professionals
Understand and communicate data/health analytics
Improve processes/systems
Collaboratively develop and implement new concepts
Analyze barriers or problems and make recommendations for improvements

Qualifications:

Minimum Qualification:
Three years managerial experience resulting in a broad-based knowledge of health care and familiarity with principles of managed care.
Bachelor's degree or Master's degree in Public Health, Social Work or Public Administration or closely related field may substitute for one year of the required experience.

Preferred Qualification:
Behavioral health license or certification and/or project management certification preferred. Preferred candidates will have experience supporting service delivery systems that address the needs of individuals with substance use disorders and promote recovery-oriented outcomes.

Pre-Employment Requirements:
Successfully pass fingerprint background check, prior employment verifications and reference checks; employment is contingent upon completion of the above-mentioned process and the agency's ability to reasonably accommodate any restrictions.
Travel may be required for State business. Employees who drive on state business must complete any required driver training (see Arizona Administrative Code R2-10-207.12.)

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver's License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Benefits:

Among the many benefits of a career with the State of Arizona, there are:
10 paid holidays per year
Paid Vacation and Sick time off (13 and 12 days per year respectively) - start earning it your 1st day (prorated for part-time employees)
Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child. Learn more about the Paid Parental Leave pilot program here.
Other Leaves - Bereavement, civic duty, and military.
A top-ranked retirement program with lifetime pension benefits
A robust and affordable insurance plan, including medical, dental, life, and disability insurance
Participation eligibility in the Public Service Loan Forgiveness Program (must meet qualifications)
RideShare and Public Transit Subsidy
A variety of learning and career development opportunities

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Retirement:

Lifetime Pension Benefit Program
Administered through the Arizona State Retirement System (ASRS)
Defined benefit plan that provides for life-long income upon retirement.
Required participation for Long-Term Disability (LTD) and ASRS Retirement plan.
Pre-taxed payroll contributions begin after a 27-week waiting period (prior contributions may waive the waiting period).

Deferred Retirement Compensation Program
Voluntary participation.
Program administered through Nationwide.
Tax-deferred retirement investments through payroll deductions.

Contact Us:

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by emailing
Requests should be made as early as possible to allow time to arrange the accommodation. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.

Advertised: 01 Sep 2026 US Mountain Standard Time
Applications close:

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