IT Support Analyst

Overview:
We are seeking an organized and customer-focused IT Support Analyst to provide technical assistance to end users through both in-person and remote channels. This role is responsible for resolving technical issues, supporting core IT operations, and assisting with ongoing technology initiatives such as the migration from Windows 10 to Windows 11.
Key Responsibilities:

• Accept, review, and take action on help desk tickets in a timely and professional manner.
• Provide technical support to end users via in-person visits, email, phone, and web-based platforms.
• Diagnose and identify technical issues based on user-reported symptoms, diagnostic reports, and system indicators.
• Use remote-control software to troubleshoot and repair user issues directly.
• Perform basic account administration tasks, including password resets, permission adjustments, and profile updates.
• Train new employees or existing users on software applications, processes, or new equipment as needed.
• Assist with routine operational tasks such as inventory management and equipment tracking.
• Create and maintain detailed work logs documenting user interactions, troubleshooting steps, and resolutions.
• Support the organization's transition from Windows 10 to Windows 11 by assisting with upgrades, user support, and troubleshooting.
• Set up and configure equipment including desktops, laptops, monitors, and peripherals.

Qualifications:

• Strong communication and customer service skills with the ability to explain technical issues clearly.
• Experience providing technical support through multiple channels (phone, email, chat, remote tools).
• Familiarity with help desk ticketing systems and basic troubleshooting procedures.
• Knowledge of Windows operating systems, including support for Windows 10 and Windows 11.
• Ability to diagnose technical issues and perform hands-on repairs or configurations.
• Organized, detail-oriented, and capable of managing multiple tasks simultaneously.
• A proactive and adaptable mindset with a desire to improve processes and user experience.

Job Type & Location
This is a Contract to Hire position based out of Spring Valley, NY.
Pay and Benefits
The pay range for this position is $25.00 - $28.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Spring Valley,NY.
Application Deadline
This position is anticipated to close on Mar 21, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.