Our direct client is looking for a Senior IT Hardware Asset Management Manager for a Hybrid (3 Days/Week) Long term contract in Washington, DC.
Note:
- Hybrid position--DMV area
J0B DESCRIPTION:
Key responsibilities
- Strategic Deployment & Requirements Definition
-- Collaborate with IT support teams, procurement, and business stakeholders to define hardware requirements, standards, and deployment scope aligned with business objectives.
-- Translate user needs and operational constraints into detailed deployment plans and system/process specifications.
-- Lead scheduling and execution of complex rollouts and hardware replacements, ensuring minimal disruption to business operations.
-- Track deployments and verify correct assignments, configuration, and documentation for audit and reporting purposes.
- Hardware Maintenance, Break/Fix & Vendor Liaison
-- Own the break/fix lifecycle as the primary point of contact: triage incidents, coordinate repairs, manage escalations, and verify resolution.
-- Develop and maintain maintenance frameworks and SLAs; identify recurring failures and lead root-cause and remediation efforts.
-- Manage vendor relationships for warranty and repair services, negotiating terms and ensuring contractual compliance.
-- Define and document technical and process requirements for maintenance workflows, integrating with ITSM and ITAM systems.
- Offboarding & Secure Asset Recovery
-- Lead hardware retrieval and sanitization processes during offboarding, ensuring assets are collected, inspected, securely wiped, and dispositioned.
-- Maintain and improve offboarding procedures in partnership with HR, IT, and department leads; ensure completeness and timeliness.
-- Produce detailed condition and disposition records; recommend and execute remediation for missing/damaged assets.
- Loaner/Temporary Device Program Management
-- Design and operate a scalable loaner-device program, including policy, allocation workflows, and inventory controls.
-- Ensure loaner devices are provisioned, maintained, security-hardened, and validated before issuance; enforce return procedures.
-- Monitor program KPIs and optimize processes to minimize downtime and cost.
- Lifecycle Management & Process Ownership
-- Manage hardware through its full lifecycle: acquisition, inventory, maintenance, refresh/upgrade, decommissioning, and disposal.
-- Establish lifecycle policies, retention thresholds, and refresh schedules; align practices with ITAM best practices and organizational goals.
-- Oversee secure disposal and recycling, ensuring data destruction and environmental compliance.
- Systems, Reporting & Continuous Improvement
-- Serve as the subject-matter expert for hardware-related modules within ITAM/CMDB/ITSM systems; define functional requirements and acceptance criteria for enhancements.
-- Author detailed functional design documents, process flows, runbooks, and configuration specifications for ITAM integrations.
-- Track assets and generate advanced reports and dashboards on utilization, deployments, break/fix trends, offboarding completeness, and lifecycle status to inform decision-making.
-- Analyze trends, identify opportunities for optimization and cost savings, and lead continuous improvement initiatives.
- Governance, Compliance & Stakeholder Communication
-- Ensure hardware activities comply with organizational policies, security standards, and regulatory requirements.
-- Define, document, and communicate hardware policies and procedures; provide stakeholder training and governance oversight.
-- Act as the bridge between business and IT: gather requirements, drive consensus, and ensure implemented solutions meet business needs.
-- Provide subject-matter expertise during audits and support remediation of any compliance findings.
Key performance indicators (KPIs)
- Deployment Timeliness: Percentage of hardware deployments completed on schedule and meeting acceptance criteria.
- Break/Fix Resolution Time: Average time to diagnose and resolve break/fix incidents and restore service.
- Offboarding Compliance: Percentage of hardware assets collected, inspected, and logged during offboarding.
- Loaner Program Effectiveness: Percentage of loaner devices returned on time and in working condition; time-to-issue.
- Lifecycle Adherence: Percentage of assets managed according to lifecycle policy (timely refreshes/decommissions).
- Documentation & System Accuracy: Accuracy of ITAM/CMDB records vs. physical inventory audits.
- Compliance Rate: Percentage of assets meeting security and policy standards.
Other competencies and expectations:
- Problem-solver with strong analytical skills; able to review large volumes of information and extract key insights to recommend pragmatic courses of action.
- Able to author white papers, solution recommendations, and business cases to support program investments and strategic initiatives.
- Comfortable operating with general supervision but able to independently lead complex initiatives and provide consultative guidance.
- Demonstrable track record of improving hardware reliability, reducing costs, and raising compliance and documentation standards.
- IAITAM certifications (HAM or CHAMP )
SKILL MATRIX:
- Progressive experience in IT Asset Management, hardware lifecycle management, IT operations, or related roles - Required
- Exp working w/ ITSM/ITAM/CMDB platforms (e.g., ServiceNow ITAM, Ivanti, Flexera, Lansweeper) and capability to author functional design and config - Required
- Proven experience defining systems scope and translating business needs into technical/process requirements; producing functional specs & runbooks - Required
- Strong experience with vendor management, warranty coordination, and third-party service negotiations - Required
- Demonstrated experience in process design, change management, and leading cross-functional projects through full lifecycle - Required
- Advanced Excel and reporting skills; experience building dashboards and analytics to drive operational decisions - Required
- Hands-on experience supporting data reconciliation, inventory audits, and data quality improvement projects - Required
- Excellent stakeholder engagement, communication, and facilitation skills; ability to build trust between business and IT - Required
- Experience with security and data-wiping standards and secure disposal processes; familiarity with environmental compliance requirements - Required
- Bachelor s degree in IT, Information Systems, Business, or related field preferred; or equivalent experience - Required
- ITIL (v3/4), CompTIA A+, CISSP, Certified ITAM Professional (CITAM), PMP or equivalent - Required
Question 1: Is your candidate willing and able to report on-site to DC office 3x/week? On-site requirements can be subject to change.
Location: Hybrid (3 Days/Week), Washington DC
Type: Long term Contract
Work Location: 1101 4th St. SW, Suite 350, Washington DC 20024
Please send resume to "jobs at etechnovision dot com" with B4105B in Subject for immediate consideration.
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