Description
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team on a contract basis in Dallas, Texas. In this role, you will provide hands-on IT support to end users, assist with office setup, and manage daily IT processes. This position offers the opportunity to contribute to technical projects and process improvements while collaborating with internal and external stakeholders.
Responsibilities:
Provide direct IT support to end users, addressing hardware, software, and connectivity issues.
Assist with office setup and ensure all IT equipment is properly configured and operational.
Coordinate with external vendors to support IT needs and resolve service issues.
Manage and track service desk tickets, ensuring timely resolution and follow-up.
Troubleshoot basic networking issues, including connectivity and performance problems.
Support both PC and Mac environments, conducting installations, updates, and maintenance.
Collaborate with the Lead Engineer to improve IT processes and implement small technical projects.
Maintain and manage Microsoft 365 tools and ensure seamless user experiences.
Deliver excellent customer service across all levels of the organization, fostering positive relationships.
Occasionally provide after-hours or weekend IT assistance as needed.
Requirements
At least 1 year of experience in IT support within a client/server or network environment.
Basic understanding of networking concepts and troubleshooting connectivity issues.
Proven experience troubleshooting in multi-user environments.
Proficiency in supporting both PC and Mac systems.
Familiarity with Microsoft 365 tools and their configuration.
Hands-on experience with ticketing systems, such as Freshworks or ServiceNow.
Strong interpersonal and communication skills, with the ability to work effectively across all organizational levels.
Self-motivated and capable of resolving straightforward issues independently without detailed procedures.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: rhalfint
- Position Id: 01300-0013416532
- Posted 16 hours ago
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