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Desktop Support Specialist

Dallas, TX, US • Posted 30+ days ago • Updated 2 hours ago

Full Time

On-site

USD 75,000.00 per year

Fitment

Dice Job Match Score™

⭐ Evaluating experience...

Job Details

Skills

SaaS
Internet
Training
Service Desk
Microsoft Outlook
Active Directory
TCP/IP
Computer Networking
Virtual Private Network
Remote Support
Communication
Organizational Skills
A+
Technical Support
Computer Hardware
Laptop
Printers
Network
Microsoft Office
IT Infrastructure
Management
Knowledge Base
Onboarding
DICE

Summary

JobID: 53141

Desktop Support Specialist

Pay
$75,000

Location
This role requires onsite presence in Dallas, Texas.

Summary
One of the largest homeowners associations and SaaS providers in the country, is seeking a highly motivated Desktop Support Specialist to join their IT team. The successful candidate will be responsible for supporting multiple acquired companies during their integration process, including assessing IT infrastructure, setting up internet access, VPNs, and providing onsite training. The role involves travel once a month, typically from Wednesday to Wednesday, and requires a self-starter with excellent communication skills, organizational abilities, and a proactive approach to technology support. The position offers significant growth potential within a stable, multi-billion dollar organization, with opportunities to work closely with technical teams and end-users.

Requirements

1-2 years of related technical service desk experience or equivalent (degree plus experience)
Microsoft Outlook, Active Directory, basic IT infrastructure, TCP/IP networking, VPN experience
Desktop support, ticket management using FreshService (handling approximately 10 tickets daily)
Excellent communication and organizational skills
Comfortable traveling monthly from Wednesday to Wednesday
Self-motivated and proactive with a customer-focused attitude
Preferred: A+ Certification

Responsibilities

Provide timely technical support via phone, email, and remote tools
Troubleshoot hardware issues for PCs, laptops, printers, etc.
Handle software installations and configurations
Resolve network connectivity problems and manage user accounts
Assist with Microsoft Office applications troubleshooting
Set up and configure computers and desks at client sites
Assess client IT infrastructure and identify necessary upgrades
Train employees on new systems and technologies during onboarding
Manage incident tickets in FreshService, ensuring all issues are documented and escalated if necessary
Maintain and update knowledge base articles
Work with teams to run trainings and onboarding processes
Travel to various client sites as part of the onboarding and support process

#DICE
#ZR-PRO

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10123949
Position Id: J3W29R6QTPHW8K83SZW
Posted 30+ days ago

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