LMS Administrator

Title: ID - DHW - Business Intel Architect/Developer (797892)

Client: State of ID

Dept : Idaho Department of Health & Welfare - Information Technology

Job ID: 797892

Duration: 03/30/2026 to 06/30/2026

Location: 450 W State St. Boise, ID. 83720- Remote

Summary:

Moodle LMS Specialist to configure and deploy a new training platform, set up learning paths, ILT features, reporting, notifications, and support admin training and technical rollout.

Job Description:

The Business Intelligence (BI) Architect/Developer provides expert guidance on Business Intelligence (BI) skills and technologies. Develops scalable and maintainable BI applications to meet business objectives.  Develops security and authentication standards for the organization. Maintains accurate and complete technical architectural documents.  Defines BI standards, guidelines and best practices for business groups and technical teams.  Supports BI tools upgrades in development, testing and documentation. Performs maintenance and troubleshooting activities for BI tools. Diagnoses and resolve BI tool capacity issues.  Recommends strategies to improve performance and capacity of BI tools. Addresses customer queries and issues in a timely manner. Provides BI administration and technical support during weekends, after-hours and holidays when needed. Provides technical training on BI tools to junior staff. Collaborates with BI Administrators, Developers, and Analysts for successful development of BI reporting and analysis solutions. Works with business groups and technical teams to develop and maintain data warehouse platform for BI reporting.

PREFERRED QUALIFICATIONS: Bachelor’s degree in Business, Economics, Information Science, or a related field.  Certified Business Analysis Professional (CBAP) certification through the International Institute of Business Analysis (IIBA) is a plus.

Role Overview

We are seeking a hands‑on implementation engineer to configure and launch a Moodle‑based Learning Management System and learner dashboard for Foster Parents and Kinship Caregivers. The role will translate our Scope of Work and Functional Requirements into a production‑ready solution, working closely with IT, the Training Team (admins), and business stake holders. The environment will be state‑managed Docker/Kubernetes, with strict requirements for security (MFA, TLS), accessibility (ADA Title II / WCAG 2.1 AA), non‑functional performance, and operational runbooks.

·         Location: Boise, Idaho (hybrid/remote acceptable; onsite for key milestones as needed)

·         Start: As soon as practicable

·         Engagement: Staff augmentation (full‑time during build & launch)

Key Responsibilities

·         Moodle Configuration & Theming

·         Configure Moodle LTS core and required plugins to support SCORM 1.2 Captivate modules and MP4 video delivery.

·         Implement learner dashboard UX (cards/tiles, circular progress indicators, resume/recommended learning, DHW branding), responsive for desktop/tablet/mobile.

·         Learning Structure & Logic

·         Set up Tiers → Development Pathways → Trainings → Badges and tier gating (Tier 2/3 unlock after Tier 1 completion).

·         Auto‑assign Pre‑Licensing/Tier 1 to new users; provide open‑catalog fallback if needed.

·         ILT (Instructor‑Led Training) Features

·         Configure optional online registration, waitlists, capacity limits, session calendars, and region/virtual filters.

·         Enable roster upload and completion recording; (attendance tools preferred, manual acceptable).

·         Notifications & Communications

·         Implement email + in‑app alerts for assignment, reminder, overdue (7‑day cadence), completion, approval/denial.

·         Reporting & Transcripts

·         Deliver reports per user, course, date range, development pathway, and a list of all who completed the Pre‑Licensing/Tier 1 suite.

·         Configure DHW‑branded transcripts; enable external certificate uploads; surface attempt counts to admins.

·         Versioning & Retirement

·         Enforce completions by course version; archive retired courses (hidden from learners); retain certificate access.

·         Security, Accessibility, and Compliance

·         Enforce username/password auth with MFA for admins/state employees; ensure HTTPS/TLS, password policy, session timeouts, and immutable audit logs.

·         Guide course/content owners on captions, transcripts, alt text, keyboard navigation; support ADA Title II / WCAG 2.1 AA conformance and testing.

·         Hosting & Operations (State‑Managed Docker/Kubernetes)

·         Collaborate with IT ops to deploy Moodle in Docker/K8s; document backups (daily + incrementals), DR (RPO ≤ 24h / RTO ≤ 8h), monitoring/logging, patching cadence, and promotion across DEV/TEST/UAT/PROD.

·         Size for bulk assignment up to ~6,000 users; meet performance targets (e.g., page render < 2s P95, catalog/search < 3s P95).

·         Admin Enablement & Knowledge Transfer

·         Train Training Team admins (≥10) on content management, enrollment, ILT sessions, reporting, transcripts, and operational procedures.

·         Provide clear runbooks and admin documentation; support UAT and go‑live cutover.

Skills & Experience:

Must‑Have

·         Moodle administration/configuration experience (production deployments), including SCORM 1.2 and video delivery.

·         Proven implementation of learning paths / pathways, badges, tier gating, and role‑based permissions.

·         Hands‑on with notifications (email/in‑app), reporting, transcripts, and certificates in Moodle.

·         Strong security fundamentals: MFA, TLS/HTTPS, password policy, session management, and audit logging.

·         Practical knowledge of accessibility (ADA Title II context; WCAG 2.1 AA) and content remediation best practices (captions, transcripts, alt text, keyboard navigation).

·         Experience working in Docker/Kubernetes environments; collaboration with IT ops for backups, DR, monitoring, patching, and environment promotion.

·         Ability to write clear technical documentation/runbooks and conduct admin training.

·         Excellent communication and stakeholder coordination skills (IT + business + Training Team).

Nice‑to‑Have

·         PHP/MariaDB/Postgres familiarity for Moodle stack; Linux administration basics.

·         Experience configuring ILT features (registration, waitlists, capacity, calendar, region/virtual) and roster/attendance workflows.

·         Experience delivering solutions in public sector or regulated environments.

·         Exposure to performance tuning for low‑bandwidth users and responsive UX on mobile/tablet.

·         Familiarity with REST/webhooks to prepare for future portal integration (out of scope for Phase 1).