Customer Service Representative

Job Title :Customer Service Representative Location : Remote Working days : Monday to Friday. Overview Job Overview_ The CSR role is part of the Contact Centre team and handles customer inquiries across various communication channels, including phone, email, fax, chat, and SMS. The primary goal is to deliver high-quality customer service, ensuring positive member experiences while upholding professionalism and client expectations. Key Responsibilities: Achieve Targets: Meet attendance, schedule

JOB TITLE: Implementation Engineer - JusticeTech FLSA STATUS: Exempt DEPARTMENT: Justice Tech REPORTS TO: Associate Director of Implementations SUPERVISORY RESPONSIBILITIES: No JOB LOCATION: Hybrid/Shreveport, LA TRAVEL: Up to 40% SUMMARY OF POSITION: An Implementation Engineer - JusticeTech works closely with customers to understand their requirements and configure our software solutions to meet customer needs. The Implementation Engineer - JusticeTech should have a deep understanding o

Provide technical end-user support via telephone, email, or web chat.Provide restorative or maintenance actions to resolve end-user problems.Respond to end-user problems based on standard procedures.Must correctly track incidents and calls, including but not limited to entering data into the database timely and accurately. Bachelor's degree or vocational in IT-related courses is a plus.Minimum of completed two (2) years in college or has finished a Diploma/Certificate course.Excellent in oral a

About Ping Identity: At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it. Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction.