IFS 7 Application Support

Description: Remote Our client seeks a Lead Support Analyst to oversee support, stability, and performance of mission-critical scheduling applications across global media operations. The role leads a team of Application Support Analysts, coordinates cross-regional triage, drives incident, problem, and change management aligned to ITIL, and partners with IT, business stakeholders, and vendors to maintain reliability and deliver continuous improvement. The scope includes on-call rotation, off-ho

Client is looking for a SAP S/4HANA Project manager **Requires 2-3 weeks of onsite travel to Japan per quarter. ENGAGEMENT DETAILS Full-time assignment across the Explore, Realize and Deploy phases, with sustained on-site presence at the Japan sites during validation workshops, integration testing, cutover and hypercare. Reports to the program sponsor and steering committee, leading the workstream leads and working alongside client business SMEs, client IT and corporate global SAP governan

Job Family: IT Architecture/Cloud Travel Required: Up to 10% Clearance Required: Ability to Obtain Public Trust What You Will Do: Provide Tier 2 and Tier 3 application support for mission-critical applications.Support incident management, problem management, and change implementation activities.Monitor application health, availability, and performance.Coordinate deployment support activities with development and cloud engineering teams.Document root causes, operational procedures, and support

Key Responsibilities Define and operate the Teamcenter support model, including intake, triage, ownership, escalation paths, handoffs, communication, and closure criteria. Lead L2/L3 support for Teamcenter, Active Workspace, CAD integrations, Dispatcher, visualization, workflows, access, integrations, and platform services. Coordinate with local administrators and service-desk teams to strengthen L0/L1 triage, known-error handling, and user communication. Own incident, problem, and major-inci