Desktop Support Engineer

Atlanta, GA, US • Posted 8 hours ago • Updated 8 hours ago
Full Time
Occasional Travel Required
On-site
Depends on Experience
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Active Directory
  • Computer Networking
  • Remote Support
  • password reset

Summary

Desktop Support Engineer

Introduction: The Desktop Support Engineer will be responsible for providing technical assistance to end users, troubleshooting desktop issues, and ensuring the smooth operation of computer systems within the organization.

Responsibilities:

  • Desktop support experience- troubleshooting, configuration, software installation
  • Experience with ticketing system
  • Review onboarding requests, review tickets and document issues
  • Adept at M365, Windows, Active Directory, ticketing systems
  • Provide troubleshooting and support to end users on a variety of issues- incidents and problems
  • Provide technical assistance to the customer (Examples):
    - Password reset
    - Account information
    - Case number information
    - Adobe Reader issues
    - Browser issues
    - Technical computer issues
    - Internet connectivity
  • Set up equipment for employee use
  • Image computers using a variety of methods
  • Install and perform minor repairs to computers and peripheral equipment within the office premises
  • Strong networking skills- IDF/MDF, switches, routers, access point

Requirements:

Required Skills: Active Directory, Computer Networking, Remote Support, Password Reset

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91122944
  • Position Id: 9071258
  • Posted 8 hours ago
Contact the job poster
Surinder Kumar

Surinder Kumar

Shaarpro Recruiter @ Shaarpro
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