Utah Transit AuthorityDescription JOB SUMMARY
Manage mission-critical software applications in Operations and associated operation and maintenance systems to ensure business continuity. Acts as liaison to align technology with business strategies. Provides user technical support, expert advice, and training in use of mission-critical systems in Trapeze suite of products, workforce management and timekeeping systems (OWATS). Manages implementation of new software, upgrades, and enhancements to include testing, troubleshooting, and adaptation of systems. Manages data feeds and troubleshoots data integrity issues to associated downstream systems. Manages vendor relationships and communications. Acts as a Data Domain Steward, assisting I.T. in data quality reviews and provides data integrity recommendations as needed. Leads process development and improvement activities in Operations application support and operations planning/scheduling to improve efficiency and better meet customer expectations.
MINIMUM QUALIFICATIONSEDUCATION/TRAINING: Bachelor's degree with emphasis on Information Systems, Computer Science, Engineering, or equivalent is required. Master's degree preferred. Experience in Transit Operations Planning, workforce management, database management or systems administration and support required; experience in process analysis, system analysis and design, asset management, and performance management is preferred.
EXPERIENCE: - Five years supporting complex business applications
- Expert knowledge in troubleshooting complex systems
- Familiarity with mission-critical applications (such as Trapeze FX, Blockbuster, Pass, Drivermate, Bus Stop Manager, Workforce Management system, ERP, vehicle assignment system, incident log, CRM, Info-Agent, GTFS, GIS)
- Expert knowledge in the transit operations planning process from end-to-end; ability to resolve technical issues from the business user's perspective
- Strong written and verbal communication skills, with a customer-focused mindset
- Knowledge in database theory, SQL language and user acceptance testing preferred
- Demonstrated analytical, problem solving, technical, and project management skills; high level of attention to detail
- Experience in managing vendor relationships
- Working knowledge of MS Office suite (i.e. Word, Excel, Access, PowerPoint, Visio) and related report writing programs (such as SSRS).
This job requires regular and predictable attendance.
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OR -
An equivalent combination of relevant education and experience.
[UTA reserves the right to determine the equivalencies of education and experience.]
Regular Admin Full-TimeAs a full-time Administrative Employee, your Total Rewards Benefits Package will include:- Health, dental, vision, life/AD&D, short-term and long-term disability insurance, with Flexible Spending and Dependent Care accounts. Choice between Traditional Co-Pay or High Deductible Health Plans for medical coverage. HSA with company match available to employees enrolled in the HDHP. Benefit plans include coverage for domestic partners (eligibility affidavit required for coverage).
- Onsite Health and Wellness Clinics for medical care at no cost to employees, spouses, domestic partners, and dependent children.
- 22 days of accrued paid time off (13 vacation days and 9 sick days), which increases with tenure at UTA.
- 10 paid holidays and two paid (2) floating holidays per year.
- Retirement options - Pension Plan with 5-year vesting schedule and 457 Contribution Plan, available for immediate contributions and company matching.
- Generous tuition reimbursement for higher education, available for any higher education degree (bachelor, master, or PHD). Course of study must be approved prior to enrollment.
- Training, development, and career advancement opportunities.
- Paid parental leave for birth, adoption, and child placement (after 12 months of employment).
- Free transit passes for employees, their spouses, and their dependent children.
- Employee assistance program - includes counseling, legal services, financial planning, etc.
- UTA Well - a comprehensive wellness program designed to support employees and dependents in their health and wellness goals.
- Free on-site fitness facilities and discounted membership to VASA Fitness and EoS Fitness.
- Discounted cell phone plans with T-Mobile and AT&T.
- Pet insurance plan options (tailored plan coverage based on pet's health and needs).
For more information on UTA's Total Rewards benefits package, please visit: ;/b>
Pay Range: $92,700.00 or more depending on experience
If interested, apply before: April 1, 2026
Hybrid role and must be able to come into UTA FrontLines Headquarters in downtown Salt Lake City. The team works a hybrid schedule format of so many days in the office and other days can be remote.
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Utah Transit Authority is an Equal Opportunity Employer of all persons regardless of race, color, religion, sex, national origin, age, disability, covered veterans, sexual orientation, and gender identity. Women, minorities, and people with disabilities are encouraged to apply. Applicants needing an accommodation under the Americans with Disabilities Act for any part of the application process should contact UTA Human Resources at . A minimum of two work days' notice prior to the need for the accommodation is required.
Utah Transit Authority is a drug-free workplace, subject to federal drug and alcohol testing regulations under 49 CFR Part 40, 655, and 219. All offers for employment are contingent upon a successful pre-employment drug test. If a pre-employment test returns a non-negative result, an application for employment may be rejected. All employees are subject to reasonable suspicion and post-accident testing for drug and alcohol use. All safety sensitive employees are subject to random testing for drug and alcohol use.
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