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Service Now Technology Lead

Remote • Posted 1 hour ago • Updated 1 hour ago

Contract W2

48 Weeks

Remote

Depends on Experience

Fitment

Dice Job Match Score™

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Job Details

Skills

ServiceNow

Summary

ServiceNow Technology Lead (100% remote)
Primary Location: 100% remote

V-Soft Consulting is currently hiring for a ServiceNow Technology Lead (100% remote) for our premier client.

Education and Experience »

5 or more years of ServiceNow experience in a technical role such as developer, architect, or technical lead.
Ability to translate business requirements into technical stories, tasks, and execution plans.
Experience with ServiceNow Public Sector Digital Services (PSDS), including case management, constituent engagement, public sector workflows, or related modules.
Experience overseeing vendor development teams or external technical partners.
Strong understanding of ServiceNow architecture, configuration, workflows, scripting, and platform best practices.
Strong communication skills and ability to explain complex technical topics to non-technical stakeholders.

Preferred Qualifications:

Hands-on experience with ServiceNow Notifications, Catalog Items, Flow Designer, and Integration Hub.
Experience working in agile or iterative development environments.
Solid understanding of integrations, identity concepts including SSO, OIDC and SAML, and API fundamentals including JSON and REST.
Familiarity with government, public sector, or highly regulated environments.
Experience participating in technical evaluation during procurement processes.
Knowledge of platform upgrade planning, release management, and long-term maintenance strategies.
Experience supporting cross-system integrations or coordinating between multiple technical teams.
Ability to build technical diagrams, architecture visuals, and integration flow documentation.

WHAT YOU’LL DO:
Job Responsibilities:

Serve as the primary technical owner of the AtoZ ServiceNow implementation, ensuring platform quality, performance, and scalability.
Oversee and manage the ServiceNow technical backlog in Jira, including enhancements, bugs, maintenance tasks, and modernization initiatives.
Review and validate solution architecture, workflows, and technical decisions provided by the MVP and long term vendor development teams.
Provide hands-on configuration or development support as needed to troubleshoot issues or validate platform behavior.
Act as the main technical point of contact between AtoZ and maintenance and vendor development teams.
Participate in evaluating vendor SOW responses and technical proposals during procurement cycles.
Support agency onboarding by joining integration meetings and providing technical expertise related to ServiceNow capabilities such as notifications, workflows, catalog use, and routing.
Review vendor designs, technical documentation, and proposed solutions to ensure alignment with best practices and program goals.
Collaborate with the AtoZ Identity Platform and agency technical teams to ensure successful authentication, attribute flow, and notification patterns.
Support the AtoZ Program Manager in translating business priorities into technical execution plans.
Lead planning for platform upgrades, modernization efforts, and release cycles.
Actively participate in agile ceremonies, including Sprint Planning, Backlog Refinement, Standups, Reviews, and Retrospectives.
Prepare technical stories, acceptance criteria, and testing requirements.
Ensure compliance with accessibility, security, and state technology policies and standards.
Ensure all ServiceNow work is delivered in alignment with product goals, timelines, and quality standards.
Maintain technical documentation, diagrams, workflow maps, and configuration details.
Recommend improvements to platform stability, performance, and long-term scalability.
Stay informed of ServiceNow roadmap updates and new platform capabilities.

Interested?
Qualified candidates should send their resumes to

V-Soft Consulting Group is recognized among the top 100 fastest growing staffing companies in North America, V-Soft Consulting Group is headquartered in Louisville, KY with strategic locations in India, Canada and the U.S. V-Soft is known as an agile, innovative technology services company holding several awards and distinctions and has a wide variety of partnerships across diverse technology stacks.

As a valued V-Soft Consultant, you’re eligible for full benefits (Medical, Dental, Vision), a 401(k) plan, competitive compensation and more. V-Soft is partnered with numerous Fortune 500 companies, exceptionally positioned to advance your career growth.

V-Soft Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

For more information or to view all our open jobs, please visit or call .

#LI-MT1

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: vsky001
Position Id: 109320
Posted 1 hour ago

Contact the job poster

Ramesh Geda

Recruiter @ V-Soft Consulting Group, Inc

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