END USER IT SUPPORT

San Francisco, CA, US • Posted 3 days ago • Updated 11 minutes ago
Contract Independent
Contract Corp To Corp
Contract W2
On-site
Fitment

Dice Job Match Score™

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Job Details

Skills

  • End User Support
  • White Glove support
  • VIP SUPPORT

Summary

Job Title-End user support
Location - San Francisco, CA (Onsite 4 days in a week)


Must Have Skills
Support to VIPs
Troubleshooting
infrastructure support

Trading User & Application Support Proven ability supporting

trading applications (order/execution platforms, market data tools, trade lifecycle tooling) in a time-critical setting.

Strong incident triage around: application performance and latency symptoms (user perception vs actual service health)profile/session issues permissions/access and entitlement-related failures (working with app owners)

Excellent first principles troubleshooting: isolate user/device/network/app dependency quickly. Concierge-style engagement: proactive, calm, discreet, and time-aware.

Ability to support 13 VIP users with extended service expectations (Technical Valet services) rapid response and frequent status updates pre-emptive checks before key meetings/trading windows (where requested)personal accountability: I ll stay with this until it's stable Strong communication discipline sets expectations early ( what I'm doing, what I need, when I ll update you )translates technical detail into business impact language Professionalism in sensitive environments (screen-sharing caution, data handling, low-noise desk-side conduct)

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 90719156
  • Position Id: 2026-11739
  • Posted 3 days ago
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