Job Description:
***Only W2 resumes are accepted
Work Location: Role is hybrid (3 days onsite per week), role could change to fully onsite with little to no notice.
Candidate location: Candidate MUST be a SC resident or willing to relocate to SC prior to starting the role at their own expense.
Additional details: Candidates should expect to be fully onsite for the first 5 days for onboarding and training.
The South Carolina Department of Social Services (SCDSS), Division of Technology Services (DTS), supports the development, implementation, enhancement and maintenance of mission-critical applications. This assignment provides advanced business analysis and quality assurance services to help deliver reliable information systems that meet program requirements and established quality standards.
2. Position Description
The Business Analyst / Quality Assurance Analyst – Advanced performs both BA and QA functions, gathering requirements from stakeholders, conducting requirements analysis, and completing comprehensive software testing within a collaborative Agile environment. This role works closely with program staff, product owners, developers, and project stakeholders to translate operational needs into clear specifications, validate system functionality, and document testing outcomes. Assigned systems and programs will be defined for each engagement.
3. Duties and Responsibilities
Business Analysis
• Gather, analyze and refine business and technical requirements, user stories, use cases and acceptance criteria.
• Map business processes and workflows; prepare functional specifications, diagrams, reports and user documentation.
• Evaluate existing practices, system capabilities and controls; recommend improvements and resolve requirement gaps.
• Translate policy and operational needs for technical teams and explain technical changes to business stakeholders.
Quality Assurance / Software Testing
• Develop and execute test plans, test scripts and test cases for new or modified software, including regression and integration testing.
• Validate solutions against documented requirements and quality standards; identify, record, track and retest defects.
• Review application logs, database records and performance data to investigate errors and verify expected behavior.
• Create automated tests and maintain test suites when appropriate; document test coverage, outcomes and corrections.
• Coordinate with development teams on defect resolution, release readiness, user acceptance and post-implementation validation.
4. Required Skills and Experience
· 5+ years of experience with business process analysis, requirements documentation, workflow development and stakeholder communication.
· 5+ years of experience with software QA/testing experience, including test design, execution, defect tracking, reporting and test-result documentation.
· 7+ years of experience of software analysis/testing and customized test procedure experience.
· 2+ years of experience in business process design.
· 5+ years of experience with each of the following tools: TFS, Visual Studio, SQL Server, MS Project, Balsamiq, Microsoft Office and legacy systems
· Previous experience working within State, Federal, and/or local government
5. Preferred Skills and Experience
· Experience in public-sector Economic Services (including SNAP/TANF) or Early Child Care and Education programs.
· Agile development experience, test automation and knowledge of enterprise applications and integrations.
6. Education
· Bachelor's degree in business, information systems, computer science or a related field, or equivalent extensive relevant experience.
7. Additional Skills
· Strong analytical, organizational and communication skills; ability to manage competing priorities and meet deadlines.
