Help Desk Analyst II

Description

We are looking for a Help Desk Analyst II to provide dependable technical support for a public-sector organization in California. This Long-term Contract opportunity is ideal for a hands-on, detail-oriented support specialist who can quickly contribute in a Windows-based environment while delivering high-quality service to employees, outside partners, and remote users. The role focuses on resolving day-to-day technology issues, maintaining strong user communication, and supporting operational IT initiatives with minimal ramp-up time.

Responsibilities:
Deliver first- and second-level technical assistance for desktop systems, software applications, printers, network access, and general connectivity issues.
Support both on-site and remote users by diagnosing problems efficiently and guiding them through practical solutions.
Administer user access tasks such as password resets and account updates while following established security practices.
Install, configure, move, and troubleshoot workstations, peripherals, and related end-user technology.
Record incidents, troubleshooting steps, and completed resolutions accurately within the service desk ticketing platform.
Escalate complex technical matters to senior IT staff when needed and provide clear documentation to support timely resolution.
Contribute to ongoing IT efforts involving cloud-based tools, hybrid directory services, and other technology improvement projects.
Maintain accurate tracking of hardware assets, inventory, and deployed equipment across the organization.
Provide end-user instruction on common tools, technology usage, and support best practices, including occasional assistance with web or audio-visual needs.

Requirements

Prior detail-oriented experience in help desk or desktop support with the ability to work effectively with limited onboarding.
Strong troubleshooting capability in Microsoft Windows environments, including Office 365, printers, and internet connectivity issues.
Working knowledge of Active Directory and user account support in a hybrid environment.
Experience managing and resolving service desk tickets in an organized, timely manner.
Clear verbal and written communication skills with a customer-focused approach suited to high-touch support environments.
Ability to assist internal staff, external stakeholders, and remote consultants with professionalism and responsiveness.
Familiarity with cloud platforms such as Azure, mobile device support tools, or municipal technology systems is advantageous.

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Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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