Desktop Support Analyst

Description

We are looking for a Desktop Support Analyst to provide hands-on technical support for end users in Los Angeles, California. This Long-term Contract position focuses on maintaining reliable desktop, mobile, and audio-visual technology while delivering responsive service across a dynamic business environment. The ideal candidate will bring broad experience with hardware, device configuration, user account support, and enterprise technologies to help keep daily operations running smoothly.

Responsibilities:
Deliver onsite and remote support for desktops, laptops, mobile devices, and peripheral equipment, resolving technical issues in a timely manner.
Set up, configure, and maintain Windows, Android, and Apple devices to meet user and business requirements.
Troubleshoot hardware, software, network connectivity, and Citrix-related access issues to minimize downtime.
Manage user accounts, permissions, and basic support activities within Active Directory and related enterprise tools.
Install, upgrade, and support Dell hardware and other end-user computing equipment across the organization.
Coordinate backup-related support tasks and assist with configuration management practices to maintain system consistency.
Provide technical assistance for audio-visual equipment used in meeting rooms, presentations, and collaborative workspaces.
Work with Cisco-based environments to help diagnose connectivity issues and support reliable end-user access to network resources.

Requirements

Experience providing desktop support in an enterprise environment.
Working knowledge of Android and Apple device support, setup, and troubleshooting.
Familiarity with Cisco technologies, Citrix environments, and end-user connectivity support.
Hands-on experience with computer hardware, including Dell systems and peripherals.
Ability to support Active Directory account administration and basic access-related requests.
Understanding of backup technologies and configuration management processes.
Experience supporting audio-visual equipment in office or conference room settings.
Strong problem-solving, communication, and customer service skills.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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