MTR Engineer - Phoenix, AZ (Onsite, Full-Time)

I hope this message finds you well.

My name is Rajagopal from Synchrony Systems Inc. I came across your profile in our internal database/job boards, and based on your experience, I believe you could be a strong fit for MTR Engineer position with one of our clients, through an implementation partner. This is a full-time Onsite role based in Phoenix, AZ.

Note: This position is not open for C2C or C2H arrangements. It is a full-time employment opportunity with one of the major implementation partners.

Salary Range: $110,000 - $140,000 per annum plus Benefits.

Job Description:

Must Have Technical/Functional Skills

We are seeking an Audio/Video Platform Engineer to design, implement, and continuously improve our enterprise collaboration ecosystem. This role focuses on engineering, automation, and platform enablement rather than day-to-day operations.

You'll be responsible for building and securing a new A/V platform environment-potentially a SaaS, hybrid, or on-premise proxy-based solution-and ensuring its seamless integration into a large enterprise ecosystem. The ideal candidate has strong technical depth in Windows, Azure, and Microsoft 365, with an ability to partner effectively across InfoSec, Networking, and Infrastructure teams.

• 5+ years of experience in enterprise-scale platform engineering, systems administration, or collaboration services.
• Proven experience deploying and supporting Microsoft Teams and associated A/V collaboration infrastructure.
• Deep understanding of Windows OS architecture, performance tuning, and enterprise management.
• Proficiency in PowerShell and Python for automation and system integration.
• Strong working knowledge of Azure Active Directory, Intune, and Conditional Access.
• Experience with networking fundamentals, including firewalls, DNS, proxies, QoS, and certificate management.
• Familiarity with information security frameworks (e.g., ISO 27001, NIST) and how they apply to system and application hardening.
• Experience analyzing and interpreting Microsoft Teams CQD and call analytics data.
• Excellent communication and documentation abilities.

Preferred Qualifications

• Experience designing or migrating SaaS or hybrid A/V collaboration environments.
• Relevant certifications:
• Microsoft Certified: Teams Voice Engineer Expert
• Microsoft Certified: Azure Administrator Associate
• CompTIA Security+ or equivalent

Roles & Responsibilities

Platform Engineering & Implementation

• Architect, deploy, and maintain enterprise-scale audio/video collaboration platforms (SaaS, hybrid, or on-premises).
• Integrate platform services with Azure Active Directory, Conditional Access, Intune, and on-prem identity components.
• Collaborate with internal stakeholders to align platform architecture with enterprise security, compliance, and performance standards.

Automation & Continuous Improvement

• Develop automation scripts and tools using PowerShell and Python to streamline management, configuration, and monitoring.
• Build self-healing and automated alerting systems using telemetry from Windows logs, Teams CQD, and platform analytics.
• Identify and lead continuous improvement efforts to enhance reliability, scalability, and user experience.

Enterprise Collaboration & Integration

• Partner with Networking and Firewall teams to ensure proper routing, bandwidth optimization, and secure communication paths for media traffic.
• Work with InfoSec teams to ensure systems adhere to corporate cybersecurity policies, endpoint hardening baselines, and least privilege access controls.
• Serve as the subject matter expert for Microsoft 365, with emphasis on Teams, CQD, and audio/video troubleshooting.

Advanced Troubleshooting & Root Cause Analysis

• Deeply analyze CQD, Teams logs, and Windows event data to diagnose and resolve complex AV and connectivity issues.
• Perform end-to-end system analysis across endpoints, network paths, and authentication layers.
• Act as Tier 3/Engineering escalation point for advanced troubleshooting scenarios.

Security & Compliance Expertise

• A critical part of this role is ensuring all collaboration systems meet enterprise-grade security and compliance standards. The ideal candidate will:
• Understand and apply information security principles across system design, including identity, access, encryption, and data protection.
• Work effectively with internal InfoSec teams to design, document, and validate controls related to authentication, conditional access, endpoint security, and vulnerability management.
• Ensure secure integration between on-prem proxy servers, SaaS components, and Azure services-leveraging secure tunneling, certificate management, and proper authentication mechanisms.
• Participate in risk assessments, threat modeling, and configuration reviews for platform and service changes.
• Collaborate with firewall and network teams to define and validate rules, ports, and flows that support A/V connectivity while maintaining zero-trust posture.
• Apply security best practices within scripting and automation-such as credential protection, privilege management, and compliance logging.
• Maintain awareness of emerging threats, vulnerabilities, and Microsoft 365 security capabilities that could impact collaboration environments

Salary Range - $110,000-$140,000 a year

TCS Employee Benefits Summary:

Discretionary Annual Incentive.

Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

Family Support: Maternal & Parental Leaves.

Insurance Options: Auto & Home Insurance, Identity Theft Protection.

Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.

Time Off: Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Best Regards,

Raj

Desk:

Email:

Synchrony Systems Inc, 3 Ethel Rd Ste 313, Edison NJ 08817.

SYNCHRONY CORP

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