Senior IT Business Systems Analyst - Jira Admin

Job#: 3031480

Job Description:
Job DescriptionSenior IT Business Systems Analyst - Jira Admin

Location: Lakewood, Colorado (Hybrid)
Employment Type: Contract

Role Overview

We are seeking a Senior IT Business Systems Analyst with expertise in Jira administration. The primary purpose of this role is to provide comprehensive support, administration, and transformation of the existing Jira system. This position will be instrumental in enhancing the application from a ticketing system to an effective, company-wide tool for project management and tracking. The ideal candidate will be a self-sufficient, proactive individual who can champion the application, drive meetings to understand requirements, and communicate effectively with various teams.

Key Responsibilities

• Administer and support Jira Software, Jira Service Management, Confluence, and related Atlassian tools, including installation, configuration, upgrades, and troubleshooting.
• Collaborate with functional teams to understand workflow requirements and customize Jira projects, workflows, permissions, and schemes.
• Manage user access, roles, and permissions to ensure security and compliance with company policies.
• Develop and maintain documentation for system configurations, processes, and user guides.
• Provide technical support and training to end-users on Jira best practices.
• Monitor system performance and perform routine maintenance.
• Assist in integrating Jira with other enterprise systems and third-party applications.
• Participate in the design and implementation of automation, reporting, and dashboards.
• Maintain a high regard for personal safety, company assets, and data security.

Required Qualifications

Education: A Bachelor's degree in Computer Science, Information Systems, Business Management, or a related field is preferred. Equivalent work experience of three or more years in Jira administration or related IT roles may be considered as a substitute.

Experience: A minimum of three years of experience with advanced Jira administration is required, including complex workflow design and system integrations. The candidate must demonstrate a strong understanding of Jira project configurations, workflows, permissions, and schemes.

Technical Skills: Proficiency in SQL and database querying for reporting and troubleshooting is necessary. The role also requires general IT knowledge and the ability to interact with both technical and non-technical users.

Preferred Qualifications

• Experience with Jira Service Management and Confluence administration.
• Familiarity with scripting languages such as Groovy or Python.
• Knowledge of Jira REST APIs and integration with third-party tools.
• Experience in Agile environments and with ITIL processes.
• Experience with Power BI or other reporting tools.
• Midstream industry experience is considered a significant advantage.
• An Atlassian Certified Jira Administrator certification.

Work Environment

This position follows a hybrid work model. The work schedule requires on-site presence Monday through Wednesday, with the option for remote work on Thursday and Friday. Availability to respond to after-hours support requests is necessary.

Compensation and Benefits

The pay range for this position is $65.00/hr - $73.00/hr. Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

Apex uses a virtual recruiter as part of the application process. Click for more details.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click for more details.

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.