L3 Desktop Support

Los Angeles, CA, US • Posted 30+ days ago • Updated 3 days ago
Contract W2
12 Months
No Travel Required
On-site
Depends on Experience
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Active Directory
  • Mac Support
  • Windows
  • Microsoft

Summary

L3 Desktop Support

As an L3 Desktop Support member, you will be responsible for providing expert-level technical support and troubleshooting for Windows and macOS devices, Microsoft 365 applications, and Teams platforms. You will play a critical role in managing endpoint security configurations and serving as an escalation point for advanced incidents. Additionally, you will be involved in supporting audio/visual and collaboration systems to ensure seamless communication and productivity for our team.

Responsibilities:

  • Provide expert-level support for Windows and macOS devices, Microsoft 365 applications, and Teams platforms.
  • Troubleshoot complex end-user issues involving application performance, connectivity, authentication, and profile synchronization.
  • Manage endpoint security configurations, including anti-virus, device encryption, and multi-factor authentication (MFA).
  • Serve as escalation point for Tier 1 and Tier 2 technicians to resolve advanced incidents efficiently.
  • Support audio/visual and collaboration systems to ensure seamless communication and productivity.

Requirements:

Required Skills:

  • Proficiency in Active Directory
  • Experience in Mac Support
  • Strong knowledge of Windows operating systems
  • Familiarity with Microsoft applications

Preferred Skills:

  • Experience with Zoom platform
  • Previous experience in C-suite reporting
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91122944
  • Position Id: 9009625
  • Posted 30+ days ago
Contact the job poster
Surinder Kumar

Surinder Kumar

Shaarpro Recruiter @ Shaarpro
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