Role: ServiceNow Developer
Key Responsibilities
• Platform Leadership: Serve as a technical leader for the ServiceNow platform, overseeing architecture decisions, best practices, and overall platform governance.
• Solution Design & Development: Design, develop, and maintain complex workflows, business rules, client scripts, UI policies, and integrations within ServiceNow.
• Module Expertise: Lead implementations and enhancements across key ServiceNow modules (e.g., ITSM, ITOM, CMDB, HRSD, TSM, TNI, WSD, GRC).
• Integration: Design and develop secure integrations with third-party applications using REST, SOAP, MID servers, and integration hubs.
• Mentorship: Provide guidance and mentoring to junior developers and admins, conducting code reviews and promoting development standards.
• Collaboration: Work closely with product owners, business analysts, and stakeholders to translate business requirements into scalable ServiceNow solutions.
• Platform Optimization: Monitor system performance and identify opportunities for optimization, automation, and continuous improvement.
• Compliance: Ensure all solutions meet security and compliance requirements, including audit trails, access control, and change management protocols.
Required Qualifications
• 7+ years of hands-on ServiceNow development experience.
• Deep knowledge of JavaScript, Glide API, and ServiceNow scripting (client-side and server-side).
• Proven experience implementing and customizing core modules (e.g., Incident, Problem, Change, CMDB, Service Catalog, Knowledge, Discovery).
• Experience integrating ServiceNow with other platforms and tools (e.g., Active Directory, Azure, Jira, Splunk, Salesforce).
• Understanding of Agile/Scrum development methodologies.
• Strong communication, leadership, and stakeholder management skills.