Applied Thought Auditors & Consultants Inc.

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MDM Specialist

Hybrid in Jersey City, NJ, US • Posted 6 hours ago • Updated 6 hours ago

Contract Independent

Contract W2

No Travel Required

Able to Sponsor

On-site

$60 - $70/hr

Fitment

Dice Job Match Score™

👾 Reticulating splines...

Job Details

Skills

MDM
ITIL
mobile OS
ios

Summary

MDM Operations Specialist

Jersey City, NJ

Role Overview

The MDM Operations Specialist will manage and support mobile device management (MDM) platforms, ensuring secure, compliant, and efficient operations across iOS and Android environments. This role involves incident resolution, service task management, configuration testing, and deployment of new features while adhering to client SLAs and security standards.

Key Responsibilities

Manage EUC Mobile Ops team (Level 3 Escalation Support)
Manage End user operations for personal & corporate owned Android and iOS devices
Manage End user operations via Microsoft Intune / Omnissa Workspace One ,Blackberry UEM
Provide quick support to VIP / VVIPs users for mobile operations.
Prepare weekly Incident & Change management related reports
Attend daily Standup call & weekly Ops call
Prepare Knowledge Base articles for handling complex issues on timely basis
Provide KT to new joiners on demand basis
Provide process improvement training to L2 / L1 team
Provide timely guidance to L2 / Remote support / Local IT team
Coordinate with Infra Ops / Product Engineering team on a timely basis for complex issues
Closely work with various product vendors support ticket like Microsoft / Omnissa / Black Berry

Required Skills

Strong knowledge of MDM platforms (Workspace ONE, Intune).
Experience in mobile OS (iOS, Android) configuration and security testing.
Familiarity with Apple Business Manager, Samsung Knox, and enterprise app integrations.
Ability to troubleshoot incidents and perform root cause analysis.
Excellent communication and stakeholder management skills.

Preferred Qualifications

7-10 years of experience in MDM operations or mobile device security.
Exposure to automation tools and reporting frameworks.

ITIL certification or equivalent process knowledge

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10468729
Position Id: 8937432
Posted 6 hours ago

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