Risk Analyst

Hybrid in Frisco, TX, US • Posted 2 days ago • Updated 2 days ago
Contract W2
12 Months
No Travel Required
Hybrid
$30 - $32/hr
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Analytical Skill
  • Fraud
  • Customer Service
  • Risk Management

Summary

Contact center setting for these roles.  Direct customer contact will be a vital part of this role.

 

Role Details:

  • Complete 20+ inbound calls daily, solving complex risk-based financial & fraud questions for our payment processing merchants
  • Review merchant cases to release funds held for fraud and financial concerns, collect balances owed, and assist with chargeback disputes.
  • Provide world-class customer service through empathy during complex and escalated customer issues
  • Analyze customer information, financial patterns, and transaction data to identify fraud and risk patterns and trends
  • Analyze financial data to detect irregularities in areas such as billing trends, financial relationships, and regulatory compliance procedures
  • Understand standard operating procedures and operate within the established guidelines to mitigate risk
  • Document processes and procedures and maintain accurate and detailed records of all transaction

 

Experience Required:

  • 2+ years of relevant experience in risk management and/or financial or related call center work experience
  • Strong understanding of customer service and customer empathy
  • Proven ability to deescalate customers and effectively handle difficult situations
  • Strong work ethic and efficiency skills via inbound phone queues
  • Ability to prioritize tasks to meet SLAs and other performance metrics
  • Strong analytical and critical thinking skills with attention to detail
  • Strong organizational skills and the ability to manage multiple tasks

 

Education: A bachelor's degree in finance, risk management, accounting or related field a plus

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 90989446
  • Position Id: 37551710
  • Posted 2 days ago
Contact the job poster
Ajit Maurya

Ajit Maurya

Amiseq Inc. Recruiter @ Amiseq Inc.
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