Content QA Analyst

Job#: 3041957

Job Description:

Content QA Analyst

Remote - Must Work PST Hours

Pay: $33-$37 / hour

Overview

We are seeking a detail-oriented and customer-focused Content QA Analyst to ensure the quality, reliability, and effectiveness of content experiences across Microsoft 365, including templates, prompt templates, AI-generated content, and emerging Copilot experiences.

This role sits at the intersection of content, design, and quality assurance. The ideal candidate combines strong testing expertise with an understanding of content quality, usability, and functionality. They are passionate about identifying issues, validating experiences, and ensuring content performs as intended across multiple products, platforms, and customer scenarios.

This role will develop test plans, execute manual and automated tests, facilitate evaluation of generated outputs, and provide actionable recommendations that improve both customer experience and content quality.

Responsibilities

Content Testing & Quality Assurance

Develop and execute test plans for templates, prompt templates, AI-generated content, and other Microsoft 365 content experiences.

Perform manual and automated testing across Word, Excel, PowerPoint, Create, and Copilot experiences.

Validate content quality, functionality, usability, accessibility, and adherence to design fidelity.

Identify, document, reproduce, and track defects through resolution.

AI Content Evaluation

Evaluate AI-generated outputs against defined quality standards and acceptance criteria.

Assess content accuracy, relevance, usability, formatting, and customer experience.

Provide clear recommendations to improve model and content performance.

Test Development & Execution

Create and maintain test scripts, test cases, validation frameworks, and execution documentation.

Develop repeatable testing approaches for new content experiences and features.

Partner with content and cross-team stakeholders to identify opportunities for automation.

Reporting & Recommendations

Analyze testing results and communicate findings to stakeholders.

Identify patterns, recurring issues, and opportunities for quality improvements.

Track testing outcomes and ensure changes are reflected in documentation and content production workflows.

Required Qualifications

Bachelor's degree in Content Automation, Computer Science, Engineering, Information Systems, or related field.

2-4 years of experience in QA, content testing, usability testing, or quality assurance.

Experience creating test plans, test cases, and test reporting documentation.

Experience scripting in Python, PowerShell, or similar languages.

Knowledge of Microsoft 365 products and productivity workflows.

Strong understanding of testing methodologies and quality processes.

Excellent analytical and problem-solving skills.

Strong written and verbal communication skills.

Preferred Qualifications

Experience testing AI-generated content or generative AI experiences.

Understanding of design principles, content quality, and user experience.

Experience working with automation frameworks.

Familiarity with human evaluation methodologies and quality rubrics.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.