DUTIES AND RESPONSIBILITES:
• Responsible for elicitation, analysis, and documentation of business requirements.
• Research and exploration of user requirements, costs, and benefits in support of documentation required for the demand management process.
• Responsible for analyzing the business needs to identify new processes and process improvements that will meet those needs.
• Documents current business processes and models to define requirements and/or gaps.
• Analyze detailed system factors including input/output requirements, information and paper flow, hardware, and software needs.
• Analyze “soft" system factors including roles, responsibilities, policy, culture, etc.
• Evaluate the impact of potential software and process changes on the organization.
• Develop and facilitate groups as necessary in pursuit of eliciting and defining requirements.
• Assist in the creation of the business case documentation.
• Understanding of architectural consistency and usability standards.
• Defines and develops user test cases and validates test results during testing.
• Executes unit and functional test cases.
• May conduct system demonstrations and training sessions, as well as participate in design/review of training content.
• Plays a third level support role by helping to troubleshoot and resolve issues with production systems.
• Participates in associate meetings and communicates any concerns to management.
QUALIFICATIONS AND REQUIREMENTS:
• Bachelor’s degree in computer science, Information Systems, Business, or another related field or equivalent work experience.
• Proven experience leading data migration requirements from legacy systems into a new ERP (Sage X3) environment
• Strong hands-on expertise in requirements elicitation, documentation, and management, with emphasis on data mapping, transformation rules, and validation
• Deep understanding of data structures, data quality, and migration best practices, with the ability to identify gaps and risks early
• Self-driven and accountable professional with strong stakeholder management and communication skills, able to drive outcomes with minimal oversight
• Working knowledge of Confluence and JIRA.
• Experience in any of the following business areas is desired: Sales operations, order entry, accounting, finance, procurement, warehouse operations, order management, and order fulfillment.
• Minimum of 3-5 years’ business analysis or systems analysis experience is preferred.
• Bonus: Sage X3 experience (ERP).
Associate is expected to operate at a proficient level across the following areas of technical knowledge and skill:
• Ability to organize and prioritize work.
• Detail oriented, proactive, creative, and efficient
• Intermediate level abilities in Excel, Outlook, PowerPoint, Visio, and Word
• Familiarity with application integration methods to include understanding of data mapping process.
• Ability to effectively work both independently and collaboratively in a team environment
• Ability to work on simultaneous and complex projects, with domain expertise in at least one business area.
• Expertise in ERP solution selection and implementation is a plus
• Ability to communicate effectively to both technical and non-technical audiences in written and non-written format
• Ability to work with all levels of associates
• Ability to work with minimal supervision in a very dynamic environment
• Ability to learn new systems and tools
• Knowledge of software development life cycle methodologies, processes, and procedures.
• Active listener
• Effective in a variety of formal/informal presentation settings: one-on-one, small, and large groups.
Job Title: Analyst - Billing & Pricing/Accounting Services
Location: Reston, VA
Duration: 4 Months
Job Summary:
Responsible for mastery of one of three areas of Focus to include (Billing, Data and Pricing) to ensure the operational effectiveness and excellence of the Account Services Group Business Unit. Assist in the creation of sophisticated and flexible financial models that are responsive to the diverse needs of our airline client base.
Main Duties and Responsibilities:
- Performs continuous audits to ensure standard, consistent and quality master data in catering systems is valid and correct.
- Interfaces with several internal groups, including the buyers and SAP coordinators across multiple kitchens, members of the Business Process Improvement team, Pricing, Billing, and Menu Specification analysts for assigned accounts.
- Collects and interpret menu specifications for assigned accounts, and research and resolve any discrepancies.
- Works with JIRA issue reporting and coverage of on call (off hours, weekends approximately 7 weeks).
- Partners with your assigned airline Account Executives, Client units, the Pricing and Data management and Collections/Credit Department to identify our common problems and limit their frequency and volume.
- Works closely with your supervisor, Pricing and Data Analysts and our customers to monitor and interpret any changes to airline specifications ensuring lead times are met upstream.
- Partners with the supervisor to find new ways to improve our systems and process.
ASG Core Competencies
Demonstration and or proven success in 2 of the 10 following ASG, job competencies:
- Analysis and Reporting
- Business Acumen, Planning and Management
- Communication and Presentation
- Champions Diversity & Inclusion
- Customer Focus and Relationship Building
- Champion for Change
- Influencing
- Information and Technology Proficiency
- Leadership
- Problem Solving and Decision Making
Education:
- Bachelor's Degree required, from an accredited university or equivalent
Work Experience:
- 3 years or more previous demonstrated analyst work experience.
- Proven experience within an SAP environment.
- Work experience in an operations or manufacturing environment
- Work experience in a food production or food service environment
- Experience working within a cross-functional team
- Prior training and development experience preferred
Language / Communication Skills:
- Ability to communicate well with internal and external customers, verbally and in writing.
Work Environment / Requirements of the Job:
- Regular and on-time attendance.
- Hours regularly exceed 40 hours per week.
- Must be willing to participate in an on-call rotation that would involve evening and weekend work approximately once every two months.
- Must be able to demonstrate proficiency in one of three core job functions (Billing, Data, Pricing)
- Must demonstrate and have basic skills in Microsoft Office applications, specifically Word, Excel, and Outlook.
- Must have solid analytical skills.
- Display an outstanding work ethic.
- Must work effectively in a team based environment.
- Must have the ability and desire to meet required timelines.
- Strong mathematical aptitude.
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