Sunrise Systems, Inc.
Sunrise Systems, Inc.

PC/Laptop Imaging & Deployment Technician

Annapolis, MD, US • Posted 1 day ago • Updated 46 minutes ago
Contract W2
6 Months
No Travel Required
On-site
Up to $32/hr
Fitment

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Job Details

Skills

  • IMAGE
  • IMAGING
  • PC
  • PERSONAL COMPUTER
  • DESKTOP
  • LAPTOP
  • DEPLOYMENT
  • DEPLOY
  • SCCM
  • MECM
  • MICROSOFT DEPLOYMENT TOOLKIT
  • MDT
  • WINDOWS

Summary

Job Title: PC/Laptop Imaging & Deployment Technician Job ID: 26-02619 Location: Annapolis, MD Duration: 06 months of contract

JOB DESCRIPTION:

Client is seeking a skilled and dependable PC/Laptop Imaging & Deployment Technician to support a 6-month hardware refresh initiative for Client. In this role, the selected candidate will be based out of the client office, and will be responsible for imaging and deploying new Dell laptops and desktop PCs to county employees there as well as across multiple Client office locations. The ideal candidate is hands-on, organized, and comfortable working directly with end users in a professional government environment.

Key Responsibilities:
  • Image Dell laptops and desktop PCs using standard county-approved deployment tools and processes
  • Deploy newly imaged equipment to employees at Client office locations
  • Transport equipment (laptops, desktops, all-in-one workstations) safely between county facilities using a provided county vehicle
  • Unhook, document, and retire existing/old hardware units during the refresh process
  • Set up and configure new PCs and laptops for end users, ensuring a smooth transition from old to new equipment
  • Install approved software packages on deployed devices as part of the standard build or as directed
  • Assist end users with familiarization of new equipment and address questions or concerns at the point of deployment
  • Troubleshoot and resolve hardware, software, and connectivity issues identified on newly deployed equipment
  • Maintain accurate records of deployed, retired, and in-progress equipment throughout the project lifecycle
  • Coordinate with project leads and IT staff to prioritize and schedule deployments across county locations
  • Adhere to county IT policies, security protocols, and professional standards at all times

Required Qualifications & Skills:

Technical Skills
  • Prior experience supporting hardware refresh or large-scale PC deployment projects.
  • Hands-on experience with PC/laptop imaging using tools such as Microsoft Deployment Toolkit (MDT), SCCM/MECM, or similar imaging solutions
  • Proficiency in deploying and configuring Dell laptops and desktop/all-in-one hardware
  • Working knowledge of Windows 10/11 operating system installation, configuration, and troubleshooting
  • Ability to install and configure software packages and applications in a Windows environment
  • Familiarity with basic network connectivity setup (domain joining, VPN, network drives, printers)
  • Experience with hardware swap procedures: disconnecting peripherals, replacing units, and reconnecting in an office setting
  • General hardware troubleshooting skills (boot issues, peripheral connectivity, driver problems, etc.)

Professional & Soft Skills
  • Strong customer service orientation and ability to communicate technical concepts clearly to non-technical end users
  • Ability to work independently and manage time effectively across multiple deployment sites
  • Detail-oriented with strong documentation habits for asset tracking and project recordkeeping
  • Physical ability to lift and transport equipment (up to 50 lbs.) and work in varied office environments
  • Valid driver's license and clean driving record (required for county vehicle operation)
  • Professional demeanor appropriate for a government/public sector environment

Desired Qualifications:
  • CompTIA A+ certification or equivalent technical certification
  • Experience working in a government, public sector, or enterprise IT environment
  • Familiarity with Active Directory for user account and machine management
  • Experience with asset management or ITSM ticketing systems (e.g., ServiceNow, Jira, Remedy)
  • Knowledge of BitLocker or other disk encryption solutions used in enterprise deployments
  • Experience with Dell-specific tools such as Dell Command | Deploy or Dell BIOS configuration utilities
  • Familiarity with Microsoft 365 / Office suite setup and activation in enterprise environments

Skill Matrix:
SkillRequired / DesiredAmountof Experience
Prior experience supporting hardware refresh or large-scale PC deployment projectsRequired3Years
Experience deploying and configuring Dell laptops and desktop/all-in-one hardwareRequired3Years
Experience with Windows 10/11 operating system installation, configuration, and troubleshootingRequired3Years
Hands-on experience with PC/laptop imaging using tools such as Microsoft Deployment Toolkit (MDT), SCCM/MECM, or similar imaging solutionsRequired3Years
Experience with basic network connectivity setup (domain joining, VPN, network drives, printers)Required3Years
Experience installing and configuring software packages and applications in a Windows environmentRequired3Years
Experience with hardware swap procedures: disconnecting peripherals, replacing units, and reconnecting in an office settingRequired3Years
Experience troubleshooting and resolving hardware issues (boot issues, peripheral connectivity, driver problems, etc.)Required3Years
Experience working w/end users in a customer-service oriented deployment environment, communicating technical concepts to non technical end usersRequired3Years
Valid driver's license and clean driving record (required for county vehicle operation)Required
Physical ability to lift and transport equipment (up to 50 lbs.) and work in varied office environmentsRequired
Strong documentation skills for asset tracking and project recordkeepingRequired
Experience with Dell-specific tools such as Dell Command | Deploy or Dell BIOS configuration utilitiesHighly desired
Familiarity with Microsoft 365 / Office suite setup and activation in enterprise environmentsHighly desired
CompTIA A+ certification or equivalent technical certificationDesired
Experience working in a government, public sector, or enterprise IT environmentDesired
Experience with with Active Directory for user account and machine managementDesired
Experience with asset management or ITSM ticketing systems (e.g., ServiceNow, Jira, Remedy)Desired
Knowledge of BitLocker or other disk encryption solutions used in enterprise deploymentsDesired
Exceptional communication skills and professional demeanorRequired
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: sunrise
  • Position Id: 26-02619
  • Posted 1 day ago
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JS

Jayabalaji Subbaroyal

Recruiter @ Sunrise Systems, Inc.
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